Asst. Manager Customer Service

Department: Customer Service Operations

Location: Ghitorni, South Delhi

Shifts: Rotational (Between 8AM and 10:30PM)- 6 days a week

This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Centre / Operations environment.

The Call Centre Team Leader will be managing a team of advisors in an inbound customer care / sales call centre. As the Call Centre Team Leader you will play a key role in coaching and developing the advisors, holding 1 on 1s, managing performance, attendance and setting targets.

The successful individual for the Call Centre Team Leader role will have strong management experience, be able to lead from the front while motivating and driving the team’s performance. You will have previous experience managing an inbound sales team and must possess excellent communication skills to ensure all procedures and guidelines are being followed at all times.

Candidate Profile:

• Bachelors degree
• 4+ years of work experience in call centre with one year experience as a team leader in an organization of repute.
• Preferably from E-Commerce industry
• Identifies training and development needs, supports agents, handles escalations, monitors the queue
• Strong Knowledge of customer care techniques and processes
• Strong analytical and listening skills
• Familiarity with voice logging systems and tools
• Flexibility to do rotational shifts
• Natural flair for coaching, motivating and interacting with people
• Maintaining performance reports for each team member and setting targets post regular discussions.

Job Description:

• Managing a team of 15-20 team members
• Monitor, identify and resolve performance /behavior/ attendance/ attrition issues using prescribed performance management techniques
• Review performance stats on a daily basis and provide constructive feedback
• Provide Subject Matter Expertise. Ensure training needs of subordinates are met.
• Carry regular pre/post shift meetings to communicate all process changes to direct reports within specific timeliness
• Carrying out supervision, call monitoring, coaching, training and reviewing performance of all team members on a regular basis
• Acting as information source, assigning tasks, following up and resolving customer complaints and queries
• Generate dashboard and scorecards for the Team for review.
• Manage key business metrics like SLA's, Response Rate, Abandoned, NPS etc

Quality Analyst- Operations

Process- Inbound and Email support

Job Title: Quality Analyst Customer Service

Department: Customer Service Operations

Location: Ghitorni, South Delhi

Shifts: Rotational (Between 8AM and 10:30PM) - 6 days a week

Dimension & Scope :

This position is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment.

Key Responsibilities:

• To audit calls & emails on a daily basis.
• Record feedback and coach agent know about his/her areas of improvements.
• Bring in necessary changes to the process and constant updation of Call Center core processes.
• To ensure agents have required knowledge and competence.
• To check if the agent has used the right telephonic etiquettes, and followed appropriate hold procedures and has a given a proper resolution to the customer.

Required Skills:

• Must be a graduate.
• Excellent verbal and written communication skills.
• Should be willing to work in shifts, during business hours.
• Overall should be a good team player, with willingness to learn and drive to excel.
• Practice and focused on metrics.
• Good Excel skills and Reporting knowledge.
• Should be able to drive Continuous Improvement in process.
• Minimum one year experience as a Quality Evaluator in an organization of repute.
• Preferably from E-Commerce industry

PS/PA to CEO

Location : Delhi

Experience : 2-5 years

• 1. Good Communication.
• 2. Good in Excel & MS office.
• 3. Assertive, Tactful & Smart.
• 4. Analytical/ Good with numbers.
• 5. Any Graduate.
• 6. Minimum 2 years as PA/PS to CEO/MD
• 7. Letter Drafting/MOMs

Asst. Manager- mobile marketing

Function : Marketing

Reporting to : Manager- mobile marketing

Location : Delhi

Objective

We are looking for a dynamic and competent Mobile Marketing Manager to become the eyes and ears of our customers and translate their needs into the world's best product through innovation. The position will work closely with the Technology, Business Development, Marketing and Operations team to come up with the best features and enhancements for the APP & WAP products. This position would act as a key liaison to the Business and the Technology team and work closely with our engineers, business development managers from conception to launch.

Key Activities/ Accountabilities

• The ideal candidate will possess excellent people skills, maintains overall responsibility for the successful launch of the products.
• Build the product strategy and road map in line with company's goals and strategies.
• Drive a set of cross functional teams (Technology, Marketing, Sales and Operations) through market requirement, product design and placement.
• Manage the product life cycle from conception through design, build, release, analysis and iteration.
• Strong quantitative capabilities, and experience using analytics platforms to understand product usability.
• Stay up-to-date with Mobile marketing trends and potential new channels and strategies, including updates on attribution, Programmatic media buying and social media acquisitions.
• Work on gathering market intelligence such as competition mapping, assessing market potential on an ongoing basis.
• Be persistent and professional in pursuit of all product marketing deliverables and documentation.
• Proven ability to drive large scale products with deep understanding of high collaboration and leadership.
• An understanding of what makes for good user experience and beautiful design.
• To support Marketing Manager in planning, implementing, analyzing, developing and optimizing FNP mobile marketing ampaigns.
• Responsible for driving New User Acquisition and Revenue for FNP via Mobile Marketing.
• Track and optimize activity to increase the ROI from paid acquisitions through attribution tracking tools.
• Ensure that all campaigns are planned, tracked and operate towards specific business and growth objectives. Measure and optimize on performance - ROI, retention, engagement etc.
• Plan and manage the budget to achieve optimum ROI per acquisition.
• Create and maintain metrics reports to showcase the health of the campaigns.
• To devise, implement and run innovative campaigns in line with budgets.
• Manage strong business relationships within the digital ecosystem.
• Understand and manage dynamics to drive best practices in this function.

Job Requirements/ Technical Competencies

• Avid user of mobile apps.
• Tech-Savvy.
• Understands Online Marketing and Sales very well.
• Demonstrated success by launching a few great product on Mobile applications.
• High passion for launching a great product.
• Deep understanding of the mobile eco system with respect to notifications, analytics, design etc.
• Ability for Right Product design & Mix with Aesthetic sense from customer?s perspective.
• Data driven individual who ensures that product delivers great customer value.

Essential Education, Qualification And Age

Any Graduate with 2-4 years of experience in Mobile Marketing, experience in E-Commerce industry would be an added advantage.

Age: 24 to 30 years.

Preferred Competencies And Knowledge

Specific knowledge:

Mobile Marketing into Ecommerce Industry.

Required Behavioral Competencies

• Multitasking.
• Innovative.
• Good client facing and articulation skills.
• Good attitude and keen to learn.
• Must be committed, enthusiastic, innovative and commercially aware.
• Continuous learning ability ? Anticipates, reviews and continuously seeks to improve performance.
• Must be able to work independently under own initiative.
• Influencing and Convincing skills.
• High awareness of confidentiality and able to work in a confidential environment.
• Flexible work approach and able to handle extreme work challenges with respect to time & cost.
• Change management.
• Logical and Analytical Thinking.

Key Skills

• Product Strategy, Product Management on Mobile based applications.
• Mobile Marketing
• Understands target customers.
• Marketing Campaigns
• Social Media Marketing
• Marketing Management
• Conversion Rate Optimization
• Planning Business Growth
• Online Marketing
• Business Intelligence.

Please send us your CV at hr.hyd@fnp.com

Manager - Online Sales

Function : Marketing & sales

Reporting to : Head- Digital Marketing

Location : Delhi

Objective

Develop and execute Conversion optimization strategy in order to convert traffic and visitors on FNP websites into paying customers. The position also aims at improvement in conversion rate across all the online properties viz., Desktop Website, WAP and App.

Key Activities/ Accountabilities

• Delivering measurable improvements to the onsite customer journey and experience, site structure and product performance.
• Online Sales through right strategies like up selling, Cross selling etc. turning into growth in Sales numbers.
• Responsible for Increase in ATV- Average Ticket Value.
• Survey Users to Understand their Needs.
• Execute A/B & multi-Variate testing and other Optimization strategies.
• Driving the adoption of UX best practice and lead improvements aimed at achieving optimal conversion rates and maximizing demand and profit.
• Contribute towards Web Analytics.
• He would have to work with the respective teams to ensure right Product & Pricing mix to drive revenue.
• Online Customer Engagement, Brand Management & Promotions.
• Assist in drafting both creative and contextual communication for marketing activities.

Job Requirements/ Technical Competencies

• Develop and execute conversion optimization strategy with a goal of doubling the conversion rate and revenue lift.
• Optimizing funnels to increase the enquiries, which helps to close the inbound leads.
• Using various Tools to achieve the CRO goals Optimizely, Hotjar, google analytics, etc.
• Initial progress involving user analysis through Heatmap, Scroll map, form
analysis, funnel optimization, etc.
• Work to improve and progress the optimization processes, tools, and strategies to increase the conversion rate in key pages like Product pages, Signup pages etc.
• Effectively partner with marketing team, Technology, the UX and design team, to achieve revenue goals.
• Develop hypotheses, testing roadmaps and reports for A/B and Multivariate tests using Optimizely.
• Designing A/B and multivariate tests (plan, execute, analyze and follow up)

Essential Education, Qualification And Age

Any Graduate with 4-6 years of experience into Online Sales & Conversion Optimization experience in E-Commerce industry would be an added advantage.

Age: 26 to 32 years.

Preferred Competencies And Knowledge

Specific knowledge:

Online Sales & Conversion Specialist.

Required Behavioral Competencies

• Leadership.
• Multitasking.
• Good attitude and keen to learn.
• Must be committed, enthusiastic, innovative and commercially aware.
• Continuous learning ability ? Anticipates, reviews and continuously seeks to improve performance.
• Must be able to work independently under own initiative and lead a team.
• Influencing & Convincing skills.
• High awareness of confidentiality and able to work in a confidential environment.
• Able to understand the bigger picture, but managing the detail to achieve this.
• Flexible work approach and able to handle extreme work challenges with respect to time & cost.
• Change management.
• Logical & Analytical Thinking.

Key Skills

• User behavior analysis
• Heatmap, Scroll map
• Landing Page Optimization
• Web Analytics
• A/B Testing, Button Color testing, CTA text, USP statement of each and every pages, etc.
• Right Product & Pricing Mix
• Google AdWords
• Digital Marketing
• Online Sales.
• Upselling & Cross Selling

Please send us your CV at hr.hyd@fnp.com

Manager- Operations & Sales

JOB DESCRIPTION

OBJECTIVE

Generate revenue & improve Customer Service Experience through operational efficiencies, excellence & zero Customer Complaints.

KEY ACTIVITIES/ ACCOUNTABILITIES

• Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
• Establishing technical specifications, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Providing functional leadership to the operations of the BPO team of around 400 to 500.
• To manage the operational activities and challenges of allocated BPO & ensure resources match workloads to provide cost effective, high quality service within agreed SLAs and timeliness.
• Responsible for Telesales channel, owning the Annual revenue target.
• Create, mentor and lead an effective team of Assistant Managers / Team Leaders.
• Manages day to day Telesales operations agent monitoring, training and audit.
• Helps establish monthly sales targets, agent incentives, CTP (Critical to Performance) and CTQ (Critical to Quality parameters).
• Tracks results and achievements against plan.
• Obsessive focus on process to maximize productivity and minimize losses.
• Multi-stakeholder management, working with external teams, Analytics and Marketing & Product teams.
• Be prepared to innovate and actively seek out- of- the- box solutions.
• Identify opportunity for growth of the revenue and participate in transitions.
• Develops call centre systems by developing customer interaction and voice response systems, and voice networks; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs installing upgrades.
• Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains professional and technical knowledge by tracking emerging trends in call centre operations management, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Agile to change direction rapidly when needed, keeping the whole team on-board.
• Savvy with handling data, analytics and management reporting.
• Single point contact for all data and qualitative insights on Telesales.
• Willing and able to continuously challenge the incumbent operations and find ways to grow revenue.
• Ability to be a thought partner for the business, on process and sales/ customer strategy.

ESSENTIAL EDUCATION, QUALIFICATION AND AGE (Desired Candidate Profile)

• Excellent English communication skills, both written and oral.
• Strong leadership skills, should have managed the team of at least 50.
• Preferably an MBA or Post Graduate Diploma in Management from an institution of repute.
• 6-8 years of work experience in BPO (Ecommerce/Online Retail sectors), of which at least 4 years in a Deputy manager/Sr. Team leader role.
• Prior experience in running a Telesales operation is a must. Having done so in an Ecommerce space is strongly preferred.
• Well versed with defining dialer rules, CRM requirements, Telecom requirements and industry best practices.
• Solid data crunching and reporting abilities. Fully comfortable and speedy with Excel and PPT.
• High energy individual, able to deal with multiple stakeholders on a day to day basis.
• Solid work experience with Customer Service, Support or Sales.
• Proactively works with customers to establish rapport.
• Demonstrates knowledge and understanding of products and services available to the customer.
• Consistent in delivering customer standards and service levels despite repetition of task.
• Maintains quality customer handling of calls despite difficult nature.
• Excellent time management and organizational skills.

AGE

• Age: 26 to 35 YRS

PREFERRED COMPETENCIES AND KNOWLEDGE

• Specific knowledge:

• Call Centre Operations (Inbound & Outbound)

REQUIRED BEHAVIORAL COMPETENCIES

• Leadership.
• Multitasking.
• Good attitude and keen to learn.
• Must be committed, enthusiastic, innovative and commercially aware.
• Continuous learning ability – Anticipates, reviews and continuously seeks to improve performance.
• Must be able to work independently under own initiative and lead a team.
• Influencing & Convincing skills.
• High awareness of confidentiality and able to work in a confidential environment.
• Able to understand the bigger picture, but managing the detail to achieve this.
• Flexible work approach and able to handle extreme work challenges with respect to time & cost.
• Change management.
• Logical & Analytical Thinking.

KEY SKILLS

• Team Management
• Vendor Management
• SCM
• Data Analytics
• Management Reporting
• Customer Retention
• BPO Call centre & Sales
• Direct Institutional Sales
• Call Center Operations
• Operations Management
• Voice Process Management
• Process Improvement
• Quality Assurance
• System Audit
• User Acceptance Testing
• Capacity Planning
• Operations Manager

Experience : 6-8 years

Please send us your CV at hr.hyd@fnp.com

Brand Storyteller

JOB DESCRIPTION

OBJECTIVE

Ferns N Petals is looking for a BRAND STORYTELLER who can plan and execute Brand communication planning, especially doing it over the digital space by consistently narrating relevant & integrated brand stories across all touch points of the brand with customer.

KEY ACTIVITIES/ ACCOUNTABILITIES

The role demands an ability to think creatively & innovate out of the box to be able to tell those outstanding Brand Stories, great execution, obsession for quality & an eye for detail, fearlessness and optimism to be inspired by the unknown and never settle, solving problems with creativity while keeping the end customer in mind and ambition to take projects to the closure working against the time lines and thus you would be responsible for the following-

• You would be the mouth of the Brand, consistently telling Brand Stories that the customers would relate to.
• In doing so, you would be responsible for all the Brand Marketing Campaigns and other smaller campaigns from ideation to story-boarding and executing the stories in all formats of content viz., text, image & video.
• You would take up responsibility of all the creative stuff that gets delivered by the Brand Communications Team, whether it be a simple banner on the website, an animation that goes on social channels or a video that we showcase on the likes of youtube.

WHAT ARE YOU EXPECTED TO BRING ON THE TABLE?

• YOU'RE STILL AN AMAZING DESIGNER
  Your portfolio is really inspiring, but your interests also lie in helping others become amazing designers. You still love to roll up your sleeves and get your hands dirty.
• YOU KNOW HOW HIGH TO SET THE BAR
  You know what quality looks like and how to help teams ship at that quality with minimal effects on velocity. You don't have to sacrifice quality for speed and you have mastered a variety of techniques to help your team move at the same pace.
• YOU TEACH THE SOFT AND THE HARD SKILLS
  You help designers become a source of inspiration for advertising efforts that inspires advertising and marketing management to be even more potent. You can help designers strengthen their voices to become a thought and creative leader.

ESSENTIALS REQUIRED

• Strong conceptual thinker & an effective communicator
• 6+ years of story-telling & visual design
• People Management with experience leading and growing teams
• Cross disciplinary experience in print, interactive and environmental design
• A solid understanding of designing to achieve business objectives while meeting an expected brand standard and high bar for aesthetic quality

EDUACTIONAL QUALIFICATIONS

• Graduate in any discipline
• Any certifications in Advertising/Brand Building are an added advantage, but not mandatory

Please send us your CV at hr.hyd@fnp.com

The Head of Analytics

The Head of Analytics leads the data analytics function and oversees the activities of the reports. In this role, the Head of Analytics ensures that the business in its various departments understands its own health, finds growth levers, and identifies opportunities for optimization. The Head of Analytics leads the business through all efforts that drive business performance and potential by using the existing and new data sources and techniques.

Objectives and Responsibilities

Leadership/Supervisory/Support Role:

• The Head of Analytics is first and foremost a leader in the analytics function overseeing all activities of the data analytics and data warehousing, too.
• He/she leads initiatives relating to the optimization of existing departmental policies and leads initiatives that relate to individual function/LoB optimization leading to performance improvement across the business.
• The Head of Analytics drives performance of analytics solutions to impact overall business results while keeping costs in check and ensuring the department remains within the planned budget.
• The Head of Analytics is also responsible for setting the vision of analytics function and championing for the use of data in making key business decisions.
• The Head of Analytics is in charge of driving the day-to-day analytical approaches and exploring solutions to particular problems.
• He/she is also tasked with the management and long-term prioritization of the business’s overall analytical needs and opportunities.
• The Head of Analytics additionally defines the business questions that need be answered and defines appropriate analytics models in addition to identifying and readying relevant data sources for analysis.
• The Head of Analytics takes initiative in developing training programs meant for improving the departmental heads’ understanding of the use of data, which improves decision-making across the business.

Strategy:

• The Head of Analytics plays a leading strategic role where he leads the data analytics and data warehousing departments in strategy development with regard to the collection, manipulation, and analysis of data for various business functions/departments such as marketing, sales, operations, among others.
• The Head of Analytics also endeavors to create new data-driven approaches for the purpose of generating business insights through data analytics, information visualization, and addressing unanswered business issues in a proactive manner.

Analytics:

• The Head of Analytics will play an analytical role where he develops and applies analytical algorithms and methods where possible with a view of driving and enhancing data systems and streamlining business processes.
• The Head of Analytics strives to improve the quality of analytics solutions on a consistent basis.
• He/she leads the analytics and warehousing functions in the creation of high quality analyses for all functions of the business and in the definition of metrics that track the business’s performance at different fronts.
• It is also the duty of the Head of Analytics to validate, interpret, and create reports and presentations for senior data analytics management, departmental heads/management, and relevant stakeholders.

Collaboration:

• The role of the Head of Analytics is a highly collaborative role and, as such, the Head of Analytics facilitates joint brainstorming and team collaboration.
• The Head of Analytics further collaborates with numerous departments across the business, aiding them in the proper use of data, hence, ensuring the delivery of desired operational results.

Required Qualifications & Skillsets

• He/she would be a master’s degree holder in Data Sciences, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math, Business Administration, or any other related field. An equivalent of this requirement in working experience is also acceptable for the position.
• 6 to 9 years of working experience in a data analyst or data warehousing position, preferably working as a Senior Data Analyst in a fast-paced and complex business setting. The candidate will also have had a proven and successful experience in the execution of data analytics initiatives, leading to the development of useful insights and the improvement of a business’s performance and driving top-line growth.
• Excellent communication skills in both written and verbal form are a must.
• Excellent computer skills and be highly proficient in the use of Ms Word, Ms Excel, PowerPoint, which will all be necessary in the creation of visually and verbally engaging reports, for departmental heads/management, senior data analytics management, and key stakeholders.
• The Head of Analytics will further demonstrate skills in Salesforce, SQL server reporting services, Tableau, analysis services, or any other data visualization tools.
• Excellent interpersonal & people skills.

Please send us your CV at hr.hyd@fnp.com

Technical Architect

Function:- Technology

Reporting to CTO

Location: Hyderabad

Objective

FNP is the leader and pioneer of the concept of flowers and gifts in India. FNP stores are spread across 225 cities in India. This position is for the ecommerce division of FNP (www.fnp.com). The hire in this position will be a part of core team participating in the continuous evolution of FNP resulting in systems on the bleeding edge of technology.

This position is responsible for the overall architecture of technology platforms of FNP. Primary KRA is to provide solutions & aid in developing, maintaining and improving the platforms / systems of FNP using cutting edge technologies.

Responsibilities

• Responsible for technical architecture of all systems. Most important systems are – ERP and the customer facing facilities like desktop website, mobile website and mobile apps.
• Responsible for close coordination with Delivery Manager to support timely delivery of all technology deliverables.
• Responsible for maintaining the system performance / response time within acceptable limits
• Responsible for scalability of all applications
• Responsible for 100% Uptime of all hosting infrastructure / applications – No business loss due to system failure
• Be a subject matter expert on all systems employed by FNP
• Responsible for leadership of multiple project teams with parallel streams of technology execution
• Responsible for impact analysis of change requests in existing systems
• Responsible for coordination and signoff with partner teams for solutioning involving external systems
• Provide mentorship to entire technology team, esp., senior members
• Designing training programs for new recruits – fresh and experienced
• Imparting training to new recruits – fresh and experienced
• Responsible for the quality of code that is being deployed
• Responsible for retaining talent and improving the performance of individual team members
• Review and signoff the High-Level Design and Low-Level Design (documents)
• Responsible for managing / maintaining the technical documentation of the project as needed.
• Responsible for Performance Appraisal of project team members
• Ensure agility in the delivery
• Responsible for continuous inputs to Stakeholders for adopting bleeding edge technologies.

Duties / Activities

• Provide guidance to Project Teams for Design – Low & High
• Perform code review
• Perform analysis / debugging of production systems during troubleshooting / emergency
• Participate in SCRUM process as SME
• Supporting Delivery Manager for any technical matter
• Driving the Hosting Administration team
• Generating system performance reports
• Generating infrastructure usage reports
• Collaborate with Business users for visualizing requirements better
• Identify resource gaps and raise indents for recruitment
• Participate in recruitment activities
• Coordinate with in-house / partner QC team
• Provide inputs for generating medium-term & long-term goals of the organization
• Effort estimation & validation
• Visualize, Plan & Execute / drive POCs for business solutions – where needed
• Visualize, Plan & Execute /drive POCs for new technology adoptions
• Responsible for providing inputs for reducing the overall TCO of various systems by continuously evaluating build / buy decisions
• Responsible for providing inputs to Delivery Manager for continuous improvement to the SDLC process.

Abilities

• Web based platform / application development
• Good programming and debugging skills with strong fundamentals
• Understand Agile methodology, esp., scrum framework
• Building and consuming web services (using RESTful APIs)
• Understanding of performance in server and client environments
• Understanding of security in server and client environments
• Good programming practices with solid object-oriented development experience.
• Understand deployment processes
• Ability to perform in extremely dynamic environment with fast changing requirements
• Strong hands-on experience in building enterprise applications
• Work independently and with other engineers, architects, managers, system administrators, QC and Operations teams to design and develop strategic and tactical solutions that meet business requirements.
• Be hands-on at all times
• Understand ecommerce B2C domain
• Pro-active problem solving skills and working with multiple teams

Skills

• Developing enterprise applications using Java based technologies
• Expertise in Java as a programming language and JVM runtime
• Understanding OFBiz framework is a plus
• Architecting Apps using the following components:
  • Apache Httpd server 2.4
  • Tomcat 8+
  • Content Delivery Networks (Akamai, CloudFront etc.)
  • Relation DBMS (MySQL, Postgres)
  • NoSQL (CouchDB, Redis)
• SQL & NoSQL databases
• Android expertise is a plus

Behavioral competencies:

• Problem Solving
• Logical & Analytical Thinking
• Leadership.
• Multitasking.
• Good articulation skills.
• Keenness to learn
• Keenness to teach
• Must be committed, enthusiastic, innovative and commercially aware.
• Delighting customers - Satisfies internal and external customer needs with appropriate solutions.
• Anticipates, reviews and continuously seeks to improve performance.
• Must be able to work independently under own initiative and support multiple teams
• Influencing & convincing skills.
• High awareness of confidentiality and able to work in a confidential environment
• Able to understand the bigger picture, but manage the detail
• Flexible work approach and able to handle extreme work challenges with respect to time & cost
• Change management
• Keeping up to date on latest technological advances - process-wise and technology wise.
• Reliable to deliver features and sub-systems on-time and to requirements
• Works well within a team, and contributes effectively to the success of those that they interact with regularly.

Eligibility

• 10+ Years of enterprise application development experience
• Worked in ecommerce domain for at least 2 years
• At least 2 years of architecting / Solutioning experience.
• Should have worked in Agile projects for at least 2 years
• Should have worked on projects on Java based technologies for at least 2 years
• Should hands-on experience in managing / administering production infrastructure
• Experience on Mobile application development is a plus.
• Education: BE / B.TECH. / MCA / M.SC (COMPUTERS), in full time from a reputed institute
• Age: 30 – 40 years

Please send us your CV at hr.hyd@fnp.com

Database administrator

Function:- Technology

Reporting to Technical Architect

Location Hyderabad

Objective

FNP is the leader and pioneer of the concept of flowers and gifts in India. FNP stores are spread across 225 cities in India. This position is for the ecommerce division of FNP (www.fnp.com). The hire in this position will be a part of core team participating in the continuous evolution of FNP resulting in systems on the bleeding edge of technology.

This position is responsible for the design, maintenance and improvement of all databases employed in FNP infrastructure. The database types include RDBMS (MySQL, Galera, etc.), NoSQL (CouchDB, Redis, Cassandra etc.) Primary KRA is to ensure performance, archival, disaster recovery of all DB components.

Responsibilities

• Responsible for 100% uptime of all databases
• Responsible for performance of all databases
• Responsible for continuous improvement in performance of communication between application layer and database layer (Query Optimization)
• Responsible for production support of all database issues
• Defining & executing database physical structure, security, backup & Recovery specs
• Ensure Zero loss of business data
• Responsible for close coordination with Delivery Manager to support timely delivery of all production support issues
• Be a subject matter expert on all databases (of all types) employed by FNP
• Responsible for continuous inputs to Stake Holders for adopting bleeding edge technologies.

Duties / Activities

• Monitoring all the databases – standalone & cluster
• Installing / Uninstalling / Upgrading all database systems
• Backup / Archive databases
• Partition databases
• Work with Technical architect to design new databases / schemas
• Review queries etc., in the application code
• Perform analysis / debug of production systems during troubleshooting / emergency
• Supporting Technical architect for any database matter
• Generating database performance reports
• Coordinate with in-house / partner QC team
• Visualize, Plan & Execute /drive POCs for new technology adoptions
• Responsible for providing inputs for reducing the overall TCO of various database systems

Abilities

• Fundamentals of Databases – Relational, NoSQL, XML, Cache etc.
• Understanding of Web based platform / application development
• Good debugging skills
• Understand Agile methodology, esp., scrum framework
• Understanding of performance
• Understanding of security
• Ability to perform in extremely dynamic environment with fast changing requirements
• Strong hands-on experience in managing enterprise systems
• Work independently and with other system administrators, engineers, architects, managers, QC and Operations teams
• Understand ecommerce B2C domain
• Pro-active problem solving skills and working with multiple teams

Skills

• SQL
• Relational DB
  • MySQL
  • Galera Cluster
• NoSQL
• CouchDB
• Redis

Behavioral competencies:

• Problem Solving
• Logical & Analytical Thinking
• Multitasking.
• Keenness to learn
• Must be committed, enthusiastic, innovative and commercially aware.
• Anticipates, reviews and continuously seeks to improve performance.
• Must be able to work independently under own initiative and support multiple teams
• High awareness of confidentiality and able to work in a confidential environment
• Flexible work approach and able to handle extreme work challenges with respect to time & cost
• Change management
• Keeping up to date on latest technological advances
• Works well within a team, and contributes effectively to the success of those that they interact with regularly

Eligibility

• 5+ Years of enterprise application development experience
• 2+ Years in managing databases in production environment, for a product / application.
• Worked in ecommerce domain for at least 1 year
• Having worked on projects on Java based technologies is a plus
• Education: BE / B.TECH. / MCA / M.SC (COMPUTERS), in full time from a reputed institute
• Age: 30 to 40 years

Please send us your CV at hr.hyd@fnp.com

UI / UX Lead

Function: Technology

Reporting to Delivery manager

Location Hyderabad

Objective

FNP is the leader and pioneer of the concept of flowers and gifts in India. FNP stores are spread across 225 cities in India. This position is for the ecommerce division of FNP (www.fnp.com). The hire in this position will be a part of core team participating in the continuous evolution of FNP resulting in systems on the bleeding edge of technology.

This position is responsible for the design, development, maintenance & optimization of web UI across multiple projects.

Responsibilities

• Lead development team on user interface development tasks
• Generate highly performance & standard compliant design and code
• Come up with efficient design / development patterns for UI and work with team on producing quality code in timeframe identified for project
• Coordinate with creative, business & web development teams
• Generate documentation for the design and development artifacts
• Responsible for continuous improvement in the performance of all web properties
• Responsible for production support of issues related to UI / UX
• Be a subject matter expert on UI / UX
• Responsible for continuous inputs to Stakeholders for adopting bleeding edge technologies

Duties / Activities

• Read wireframes and produce clean front-end code (html, css & javascript), and when UI wireframes are not available, come up with basic UI design
• Make the web properties standards compliant (w3c etc.) and send periodic compliance report
• Coordinate with back-end developers in integrating with front-end code
• Perform code review of all front-end components
• Perform analysis / debugging of UI / UX in production systems during troubleshooting / emergency
• Perform (pre/post development) cross-browser compatibility tests and generate compatibility reports
• Participate in SCRUM process as SME
• Collaborate with business users & creative team, for visualizing requirements better
• Participate in recruitment activities
• Designing training programs for new recruits – fresh and experienced
• Imparting training to new recruits – fresh and experienced
• Visualize, Plan & Execute / drive POCs for UI technology upgrades – where needed
• Supporting Technical Architect for any UI / UX matter
• Coordinate with in-house / partner QC team

Abilities

• Understanding of Web based platform / application development
• Good debugging skills
• Understand Agile methodology, esp., scrum framework
• Understanding of UI performance & browser engines
• Understanding UI rendering in both desktop & mobile devices
• Understanding Content Delivery Networks
• Ability to perform in extremely dynamic environment with fast changing requirements
• Strong hands-on experience in hand coding html, css & javascript
• Work independently and with creative / graphics designers, engineers, and QC
• Understand ecommerce B2C domain
• Understand accessibility standards
• Understand usability concepts
• Understand interaction design fundamentals
• Understand Semantics, Information architecture & user testing
• Understand SEO & other marketing concepts
• Ability to distinguish between content and layout & styling
• Pro-active problem solving skills and working with multiple teams

Skills

• html
• css
• javascript
• jquery
• angular
• react
• Photoshop / Illustrator / Dreamweaver etc.
• Understanding templating languages like freemarker is a plus
• Required behavioral competencies
  • Problem Solving
  • Logical & Analytical Thinking
  • Multitasking.
  • Good sense of aesthetics
  • Keenness to learn
  • Must be committed, enthusiastic, innovative and commercially aware.
  • Anticipates, reviews and continuously seeks to improve performance.
  • Must be able to work independently under own initiative and support multiple teams
  • Flexible work approach and able to handle extreme work challenges with respect to time
  • Change management
  • Keeping up to date on latest technological advances
  • Works well within a team, and contributes effectively to the success of those that they interact with regularly

Eligibility

• 4-8 years of experience in implementing a large customer-facing e-commerce and / or other large-scale web-based experiences, on both desktop and mobile platforms
• Demonstrated success creating beautiful designs and user-friendly interfaces that surprise and delight
• Experience working directly with web developers to ensure the successful implementation
• Experience in leading a small team of UI/UX and Visual designers
• Having worked on projects on Java based technologies is a plus
• Education: Any Graduate, in full time from a reputed institute
• Age: 25 – 30 years

Please send us your CV at hr.hyd@fnp.com

Manager - Online Sales

Function : Marketing & sales

Reporting to : Head- Digital Marketing

Location : Delhi

Objective

Develop and execute Conversion optimization strategy in order to convert traffic and visitors on FNP websites into paying customers. The position also aims at improvement in conversion rate across all the online properties viz., Desktop Website, WAP and App.

Key Activities/ Accountabilities

• Delivering measurable improvements to the onsite customer journey and experience, site structure and product performance.
• Online Sales through right strategies like up selling, Cross selling etc. turning into growth in Sales numbers.
• Responsible for Increase in ATV- Average Ticket Value.
• Survey Users to Understand their Needs.
• Execute A/B & multi-Variate testing and other Optimization strategies.
• Driving the adoption of UX best practice and lead improvements aimed at achieving optimal conversion rates and maximizing demand and profit.
• Contribute towards Web Analytics.
• He would have to work with the respective teams to ensure right Product & Pricing mix to drive revenue.
• Online Customer Engagement, Brand Management & Promotions.
• Assist in drafting both creative and contextual communication for marketing activities.

Job Requirements/ Technical Competencies

• Develop and execute conversion optimization strategy with a goal of doubling the conversion rate and revenue lift.
• Optimizing funnels to increase the enquiries, which helps to close the inbound leads.
• Using various Tools to achieve the CRO goals Optimizely, Hotjar, google analytics, etc.
• Initial progress involving user analysis through Heatmap, Scroll map, form
• analysis, funnel optimization, etc.
• Work to improve and progress the optimization processes, tools, and strategies to increase the conversion rate in key pages like Product pages, Signup pages etc.
• Effectively partner with marketing team, Technology, the UX and design team, to achieve revenue goals.
• Develop hypotheses, testing roadmaps and reports for A/B and Multivariate tests using Optimizely.
• Designing A/B and multivariate tests (plan, execute, analyze and follow up)

Essential Education, Qualification And Age

Any Graduate with 4-6 years of experience into Online Sales & Conversion Optimization experience in E-Commerce industry would be an added advantage.

Age: 26 to 32 years.

Preferred Competencies And Knowledge

Specific knowledge:

Online Sales & Conversion Specialist.

Required Behavioral Competencies

• Leadership.
• Multitasking.
• Good attitude and keen to learn.
• Must be committed, enthusiastic, innovative and commercially aware.
• Continuous learning ability ? Anticipates, reviews and continuously seeks to improve performance.
• Must be able to work independently under own initiative and lead a team.
• Influencing & Convincing skills.
• High awareness of confidentiality and able to work in a confidential environment.
• Able to understand the bigger picture, but managing the detail to achieve this.
• Flexible work approach and able to handle extreme work challenges with respect to time & cost.
• Change management.
• Logical & Analytical Thinking.

Key Skills

• User behavior analysis
• Heatmap, Scroll map
• Landing Page Optimization
• Web Analytics
• A/B Testing, Button Color testing, CTA text, USP statement of each and every pages, etc.
• Right Product & Pricing Mix
• Google AdWords
• Digital Marketing
• Online Sales.
• Upselling & Cross Selling

Please send us your CV at hr.hyd@fnp.com