Senior Manager - Content Marketing
Responsibilities:
- Develop & execute content marketing strategies across all the owned, earned and paid media, including social that enhances the online brand visibility of Ferns N Petals.
- Would be responsible for creating brand awareness through the marketing of content online. They are responsible for creating "shareable" content, distributing content on the appropriate platforms and measuring the results of marketing activity.
- The strategy would cover all the forms of content viz., text, imagery & video, which is made available to the customers & prospects at the right place and at the right time. Knowing which platform different kinds of content are best suited to & designing and implementing creative marketing strategies to disseminate content.
- The incumbent candidate would thus have a strong understanding of a millennial customer and has a sound working knowledge of content marketing and social media. While the strategy includes all the 3 formats of content - text, imagery & video, the incumbent has to be strong on text content and should appreciate other 2 mediums to be able to get the output from the team
- He/she would also be responsible for a team and their deliverables and thus should also be strong on the fronts of people management & project management to be able to deliver content marketing pieces on time.
Experience – 10-12 Years
Please send us your CV at careers@fnp.com
Executive – Category Management (International)
Responsibilities:
- Catalogue Uploading
- Product Pricing
- Data Management
- Merchandising.
Essential
- Proficient in Microsoft Office.
Experience – 1-4 Years
Please send us your CV at careers@fnp.com
Assistant Manager-Strategic Alliance
Responsibilities:
- Responsible for strategic alliances that will result into enhanced brand awareness of Ferns N Petals and also contribute to revenue, either directly or indirectly.
- Identify prospective Strategic Alliance Partners. · Get into alliance with brands and companies for joint promotions, marketing and user acquisition.
- He/she would handle end to end partnership execution including prospecting, holding meetings, pitching, closure and on-boarding.
- Promote brand awareness through offline and online activations done with strategic partners
- Identify monetizable areas, focus on brand partnerships
- Maintain good relationship with existing partners
- Develop annual, quarterly and monthly plans, budgets and objectives
- Sourcing various promotions/discounts/offers from merchant relationships as per business requirements
Experience - 3-5 Years
Please send us your CV at careers@fnp.com
Manager – Retail & Franchise
JOB DESCRIPTION
- Manage relationship with existing franchisees in multiple cities. Ensure adherence to Brand guidelines for Store layout/presentation and adherence to Brand SOP’s.
- Run professional franchise expansion division.
- Vet potential franchise partners.
- Negotiate terms and conditions of each franchise agreement.
- Develop business plans with potential partners.
- Maximize sales and expansion opportunities, and ensuring that standards are met as well delivering sales / profit targets.
- Update franchise contracts in existence.
- Manage a small team of internal franchise operations personnel.
- Produce the legal framework and draft documentation for franchising including the Franchise Agreement and Operating Principles.
- Map competition, identify and research potential markets and advise management of new opportunities.
- Plan and improve upon the distribution and logistics process.
- Accept responsibility for central communication and assets to franchise partners to ensure all retail principles, store layouts, the recruitment/training of team members and the overall brand proposition meet the brand standards.
- Accept responsibility for all market sales, key performance indicators, trade and marketing calendar that underpin the annual territory business plan.
- Introduce credit management processes.
- Set merchandising and pricing strategies in line with local marketplace.
- Ensure protection of the brand through compliance with the legal agreement and trading terms and conditions.
Secondary Duties & Responsibilities:
- Audit compliance of store health report
- Monitoring P&L of franchise stores
Essential
- 6+ years’ experience as a retail franchisor - finding, appointing and managing appropriate franchisees in new territories. Demonstrable track record of success. Likely to have experience of building and driving a Franchise business from scratch or early phase.
- Highly credible commercial professional with national franchising experience and ideally with live target contacts.
Desirable
- Innovative mindset to spot new opportunities.
- Strong presentation and communication skills.
- Strong negotiation skills.
Please send us your CV at careers@fnp.com
Manager – International Business Development
Responsibilities
Business Development & Revenue:
- The Manager – International Business is responsible for new business development for international business of Ferns N Petals by closing new international partnerships for fulfilling international gifting deliveries.
- He/she would thus, be responsible for revenue generation through the new international partner network developed.
- He/she would also make sure that the new partners adhere to the terms of SLA to be agreed upon.
Strategy & Execution:
- He/she plays an active role along with the head of international business, in the formulation of growth strategies for the international business line of Ferns N Petals.
- He/she develops effective performance management arrangements along with the head of international business that support the achievement of the international business’s overall targets, goals, and objectives.
- He/she plays an important role in the identification of opportunities that improves the revenue through international business and thereby enhances the market share of Ferns N Petals in International Gifting.
Analytics & Other Duties:
- He/she is good at numbers and data analysis, and there-by making sure that the business decisions are data-driven.
- He/she also performs other duties as he deems fit for the proper execution of his duties or duties as assigned by the Head of International Business and/or the leadership team of Ferns N Petals.
Required Qualifications
Education:
- Any graduate
- An MBA/PGDM would certainly add some brownies, but not mandatory
Experience & Skillsets:
- 5+ years of overall experience in business development profiles in retail or allied sectors. Experience of having worked with international partners is a must at least over the last 3 years.
- Excellent communication & analytical abilities.
Please send us your CV at careers@fnp.com
Store manager
Primary Duties & Responsibilities:
- Complete Store administration and ensure compliance with policies and administration.
- Managing budgets effective cost, pricing, stock control and maintaining statistical and financial records.
- Develop business strategies to raise our customer’s pool, expand Store traffic and optimize profitability.
- Maintain outstanding store condition and visual merchandising standards
Job Specifications
Essential
- 1-5 years’ experience in a retail environment preferred.
- Energetic, results oriented and competitive with a drive to succeed.
- Ability to effectively communicate both written and verbally.
- He should be ready to work 10hrs.
- Rotational Shifts & Rotational weekly off(s)
- Proficient in Microsoft Office.
Desirable
- He should have knowledge of sales and marketing.
- He should have knowledge of high level of customer experience
- Own conveyance
Behavioral
Essential
- Should be presentable
- Should have Ability to convince
- Should be confident and smart but not over smart and over confident.
Desirable
- Soft spoken, smiling face, well mannered.
Please send us your CV at careers@fnp.com
Executive - Product Sourcing
Responsibilities
- Product Sourcing - Arrange products for new categories and existing gaps to fill in.
- Negotiation - Negotiate the best available product at lowest cost.
- Vendor Management - Manage newly introduced as well as existing vendors.
- Procurement - Visit to local hubs for developing product prototypes.
- Stock - Arrange re-order stock levels in a timely manner.
The role primarily requires visiting local markets & traveling, good negotiation skills, vendor management and product development.
Experience – 2 - 4 Years
Please send us your CV at careers@fnp.com
Software Engineer/Senior Software Engineer - Backend (Java)
Responsibilities:
- Understand Requirements for assigned tasks
- Design and Develop assigned functions
- Independent delivery of all assigned tasks
- Delivery of assigned tasks in time
- Perform unit tests for the tasks
- Report status, intimate any risks identified with the task delivery to team lead
Experience:
- 3+ years of experience in developing web applications
- Good experience in working on E-Commerce projects
Mandatory Skills:
- Java 6/7/8
- Servlets and JSP
- JDBC
- HTML
- XML
- Javascript
- JSON
- SQL
- MVC (Struts 1.x, 2.x, Spring, Spring Boot)
Optional Skills:
- CSS
- Webservice, REST
- ORM - JPA/Hibernate
- BI - Pentaho, CDF, Jasper
- AWS
- cloud stack
Project Technologies :
Linux (Debian), Apache httpd, Tomcat, Eclipse, SVN, GIT OFBiz, FTL, Groovy, MySql, Mongodb
Abilities:
- Should be able to do estimations for tasks assigned
- Ability to set and meet high professional standards
- Strong Analytical and problem-solving techniques.
- Ability to multi-task and work under pressure.
- Confidence to liaise with business users and senior business and technology managers
- Able to prioritize
- Contribute to process improvement initiatives
- Should help / guide a junior resource
- Strong personal ownership
- Flexible and responsive work style
Please send us your CV at careers@fnp.com
Content Writer
Responsibilities:
- Responsible for providing web content including Blogs and Product Descriptions as per the requirements.
- Responsible for providing AD copies, inputs and social copies of various campaigns- Banners, News Letters.
- Manage the data regarding the campaign.
- Coordinate with the design team for various creative and ad copies.
- Responsible for managing social media handles and regularly creating engaging content.
- Creative inputs for social media and digital marketing content.
Experience-1-3 Years
Please send us your CV at careers@fnp.com
Software Engineer - iOS
Responsibilities:
- Understand Requirements for the assigned tasks
- Design and Develop assigned tasks
- Independent delivery of all assigned tasks
- Delivery of assigned tasks in time
- Perform unit tests for the tasks
- Report status, intimate any risks identified with the task delivery to lead
Experience:
- 3+ Years experience in Mobile App Development
- 2+ years of experience iOS App Development using Swift/Objective-C
- Strong UI design skills using HTML5, CSS3 and Javascript for mobile apps
- Understanding of Native SDK for iOS
- Understanding of Git.
Mandatory Skills:
- Swift/Objective-C
- Auto Layouts
- JSON
- SQLite/ Core Data
Project Technologies: iOS sdk, XCode
Abilities:
- Should be able to do estimations for tasks assigned
- Ability to set and meet high professional standards
- Strong Analytical and problem-solving techniques.
- Ability to multi-task and work under pressure.
- Confidence to liaise with business users and senior business and technology managers
- Able to prioritize
- Contribute to process improvement initiatives
- Should help / guide a junior resource
- Strong personal ownership
- Flexible and responsive work style
Qualification:
B. Tech., BCA, MCA, M.Tech, B.Sc -Computers
Please send us your CV at careers@fnp.com
Software Engineer - Testing
Responsibilities:
- Understand the Requirements (Business & Technical) and prepare test scenarios and test cases for various Functional aspects like System, Integration, Usability Testing and UAT.
- Participate in requirements discussion with clients, finalizing scope and facilitating training sessions.
- Review Requirement documents and provide feedback considering Testability of the Application/ Solution
- Ensure readiness for Testing (Test Environment, Test Data, Tools Licenses etc)
- Execute Functional / Integration / system testing and monitor and report the Progress
- Liaise with Development & other relevant team for Defect resolution.
- Prepare daily status reports
- Assist in creation of Test Report and Test Sign off documentation as per Process
- Represent Testing in all Business & Project/ Release meetings
- Capture and Report Test Metrics as per Process. Analyze the Metric trends, plan & implement improvement actions as necessary
Experience:
- 2+ years of experience in testing web applications - desktop and mobile, mobile apps
- Excellent skills and experience in Full Life Cycle Test/Test Process Model methods to analyze and address client needs
- Hands on experience with Test Management and Defect Management tools
- Good to have experience in SQL
Tools:
Abilities:
- Should be able to mentor members of the team and train new recruits
- Should be able to do effort estimations
- Ability to set & meet high professional standards
- Strong Analytical and problem-solving techniques.
- Ability to multi-task and work under pressure.
- Confidence to liaise with business users and senior business and technology managers
- Contribute to process improvement initiatives
- Good communication skills both written and verbal
- Flexible and responsive work style
- Strong personal ownership
Qualification:
Any graduation
Please send us your CV at careers@fnp.com
Software Engineer - Android
Responsibilities :
- Design and build Androidmobile applications
- Collaborate with cross-functional teams to analyse, design, and ship new features
- Fully responsible for mobile app development in the team
- Build and publish applications in play stores by adhering to Google policies
- Implement new technologies to maximize application adoption
Job Requirements :
- Android UI Skills (Fragments, Custom view components)
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Writing multi-threaded apps and Experience with offline storage, threading, and performance tuning
- Debugging and analysis skills using ADB Familiarity with cloud message APIs and push notifications
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Knowledge of Android Material Design and MEAPs
- Knowledge with AB testing, Analytics, offline syncing, FCMs, Google/Firebase analytics etc.,
- Experience with Android Studio with ADT
- Understanding of Googles Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
Good to have
- Application submission/provisioning process
- Experience with the Systems Development Life Cycle (SDLC)
- Other mobile development experience (HTML5/CSS/JavaScript/React Native) is a plus
- Eclipse and Android Studio based build system
Qualification:
B. Tech., BCA, MCA, M.Tech, B.Sc -Computers
Please send us your CV at careers@fnp.com
AGM/GM: Marketplace
JOB DESCRIPTION
- Build and maintain relationship with all Marketplace Contact points.
- Identify, Registering on multiple ecommerce marketplaces, manage existing online platforms (eg: Flipkart, Snapdeal, Myntra, Amazon etc)
- Responsible for Merchandising, Assortment Planning to ensure that the Category is well represented on all marketplaces.
- Should drive visibility plans, promotion plans, marketing schemes, including pricing and non-price promotions. for products on marketplaces
- Work closely with category team for identifying new products relevant to the channel, and widening product bouquet.
- Should be able to fruitfully coordinate with marketing, supply chain, operation, cataloguing, finance / commercial and other functions of the organization.
- Complete ownership in terms of Sales Targets, Gross Margins, Product Assortment, Listing Quality and Customer Satisfaction.
Essential
- Min 6-8 Years of experience in Marketplace Management for Brands/ Vendors
- Should have prior experience to manage Dispatch & Order Returns, Merchandising Operations, Inbound Planning, Cataloguing Monitoring & Discount monitoring.
Desirable
- Graduation in any field; PG is preferred
Behavioral
- Expertise in everything e-commerce!
- Strong technical understanding of how websites and information systems work
- Strong analytical skills are a must.
- Strong English language communication - written and verbal
- Resourceful with strong problem-solving capabilities
- Negotiation skills
Please send us your CV at careers@fnp.com
Internal Auditor-CA
Primary Duties & Responsibilities:
- Drafting of Audit Reports along with Audit Observations keeping up with present practices, Sample Size, Risks & Recommendations.
- Presenting Audit Reports at Closing meeting to TOP Management & Concerned HODs
- Preparation of draft audit report based on audit findings. Below are the contents of audit report:
- Reporting time statistics
- Index of audit report
- List of persons engaged in audit
- Objective of said audit
- Scope of the said audit
Deliverables i.e. Executive summary for Top Management, Detailed observations for functional owner & Annexures related to audit observations.
Secondary Duties & Responsibilities: Manage SEM campaigns for brand sites to maximise conversions
- Audit MIS update based on audit observations as mentioned in final IAR and necessary follow-up with auditee on open audit observations time-to-time.
- Preparation of Standard Operating Procedures (SOPs), Policy, Process, DOA as per the business requirement.
Essential
5+ years of overall experience Internal Audit, Process Review, Internal Controls,SOX Compliance, Risk Assessment, Risk Based Internal Audit and standard operating procedures (SOP).
Desirable
Candidate should be a qualified Chartered Accountant
Please send us your CV at careers@fnp.com
ERP Technical (NAV/AX) : Manager
Primary Duties & Responsibilities:
- ERP Tech. with NAV background /AX++, having worked on the MS NAV product /AX extensively and done multiple implementations.
- Worked on different NAV versions & AX, well aware of customization in NAV & AX, having developed customization from scratch.
- Interact with the Dept. Head/Business Head to gather business requirements and documented them.
- Designed and developed end-to-end solutions in Microsoft Dynamics AX for HR, Logistics, Retail, and Finance Modules.
- Coordinate migration, by utilizing Dynamics AX 2012 to Dynamics AX7.
- Manage the customization of Microsoft Dynamics AX using X++ and C#.
- Implement best practices and improve the process.
- Design, develop, customize and test form and report development for Microsoft Dynamics AX (Microsoft Dynamics AX 2012 R2, 2012 R3, and AX 7 by using SQL Server reporting Services (SSRS).
- Manage architecture and perform both functional and technical analysis of solution designs in Dynamics AX. Customize proprietary software based as per business needs.
- Assure that application design and implementation are consistent with technology strategy. Assist in devising unit test plans. Provide production support for software systems. Act as liaison with development team.
- Dynamics AX customizations by using X++.
- Dynamics AX retail customizations by extending retail server and commerce runtime using C#.
- Dynamics AX 2012 R3, Dynamics AX 2009 and Dynamics AX 7.
- SQL server reporting services (SSRS).
- SQL server integration services (SSIS).
Essential
- Technical Graduate with minimum 5 years of exp in implementing Navision ERP.
- Candidate should have excellent analytical and communication skills.
Desirable
Dot Net & Navision
Please send us your CV at careers@fnp.com
Inventory – Assistant Manager
Primary Duties & Responsibilities:
- Monitoring of daily inventory movement and ensuring the correct records.
- Monitoring of Goods Receiving Notes with PO.
- Monitoring of maintenance of Order levels.
- Bi-weekly /Monthly stock taking.
- Monitoring issue of required materials promptly.
- Posting of details of Received / Issued materials in ledger book and preparing comprised statements.
- Strong focus on timelines and deadlines.
Any other Accounts payable related work assigned by Seniors / Management
Please send us your CV at careers@fnp.com
Assistant/Deputy Manager - Product
Primary Duties & Responsibilities:
- Coordinate with creative, business & web development teams
- Evolve a short-term and long-term vision & road map for the product based on requirements gathered across consumer needs, market research, industry trends, advisory feedback, management team thinking and business strategy & and turn business requirements into product specifications.
- Specifically interact with business teams & gather Business requirements for technical developments.
- Coordination with third parties (like payment gateways, affiliates etc.) for integration.
- Translate business requirements into development plans via business requirements & share with Development team.
- Drive business and technology teams towards product related targets & milestones. Ensure consensus on requirements and timely product decisions. Oversee the day to day progress of the development team.
- Explain Business requirement in details to developer & testing team over call if requested.
- Create detailed and unambiguous user story documents for product features. Work closely with developers and other resources to ensure releases meet - and exceed - customer expectations. Work closely with design and UX team to ensure a top notch user experience.
- Work with Design team to get specific Design in place for Website.
- Generate Wireframes/Mock ups. Exposure to tools like Balsamiq etc., is a plus.
- Monitor & Keep abreast with Technology Landscape and Industry Trends.
- Work with Design & business team to generate documentation for the design and development artifacts.
- Perform UAT testing for all developments and collaborate with tech and business team during entire sprint process.
- Approve and close items once they are deployed.
- Validate Test Cases for Coverage.
- Participate in SCRUM process as SME.
- Supporting Technical Architect for any new feature developments proposed by the business teams.
- Coordinate with in-house / partner QC team
SKILLS
`
Market research, User experience, Product management, Business strategy, Product development, Agile development, Wireframe
Please send us your CV at careers@fnp.com
Sr. Manager HR & Admin
Recruitment & Selection
- Proper Manpower planning to ensure higher productivity
- Coordination with Head Office / Manpower Agencies for right kind of Human Resources at the right time in all the work stations.
- Ensure completion of joining formalities and proper induction of new employee for the Business and Culture.
- Ensure and Maintain up-to-date recruitment progress report, talent database and all related staffing communication.
- Process all local recruitment requests in an effective and efficient manner.
Training & Development
- To identifying training needs for employees
- Coordination with Functional Heads/Senior Management to understand the required skill sets.
- Preparing training calendar and ensure trainings as per calendar.
- Coordination with internal training faculties for imparting training.
- To measure effectiveness of Training.
Audit Support
- Handle HR/Compliance Audits
Statutory Compliance
- To ensure all statutory compliance are followed
- To comply Contract labour related compliances and effective Utilization.
Compensation and Benefits
- Monitor and alert the CEO & directors to any variance between the budgeted and actual salaries and headcount.
- Monitor & gather all necessary data to benchmark salaries and benefits.
- Monitor the Compiled data needed for the annual salary review, and the annual performance appraisal analysis.
- Provide recommendations and support to HR Teams.
Employee Relations/ Industrial Relation.
- To detect and handle complaints, disputes and grievances of all staffs and resolve, & report to the CEO & Directors, if required.
- To foster a conducive working environment through employee relations activities and communication.
- To assist in handling all local Labour tribunal cases.
- To Ensure Proper Welfare of employees.
- Keep up the morale of all staff and contract employees by prompt attention to their needs and motivating them.
Rules and Regulations
- To create and implement the employee staff rules and regulations with the coordination of CEO & Directors
Human resource information system (HRIS)
- Ensure & maintain smooth running of the Human Resources Information System.
- Monitor timely update of personnel records (personal details, position, salary, appraisal outcomes, leave records, training and awards).
Personnel Administration
- To handle Administration functions like transportation, Security, Housekeeping, Infrastructure Management, Facilities Management, Vendor Management.
- Purchase materials by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Labour Law / Statutory compliance
Business Development
Responsibilities:
- Identify and qualify leads by cold calling prospective corporate clients
- Follow up all incoming leads, determining the best way of establishing contact with the client to establish their needs and present an appropriate corporate solution
- Provide input in regard to pricing aligned with particular market conditions
- Participate in public relations activities and community events in liaison with the PR Team to ensure that contacts are made
- Operate within agreed administrative systems for At Work meetings
- Contribute to the success of the At Work Team nationally
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Exp :2-5 Years
Please send us your CV at careers@fnp.com
Sr. Photographer
- Qualification: Diploma/Degree in photography from reputed institute.
- Experience: 2 year to 4 year
- Other: Creative Mind Set, able to work independently without supervision, could think innovative shoot ideas.
- Equipment: Must have his own latest camera (Canon EOS 5D Mark III or IV ) which he need to use for photo-shoot daily and own Conveyance.
Work Profile:
- Daily Creative Concept Product Shoot: He needs to create fake small sets and do the lifestyle product shoot n Banner Shoot
- Video Shoot
- Print/Catalog Shoot
- Should know image editing n video editing.
Asst. Manager Customer Service
Department: Customer Service Operations
Location: Ghitorni, South Delhi
Shifts: Rotational (Between 8AM and 10:30PM)- 6 days a week
This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Centre / Operations environment.
The Call Centre Team Leader will be managing a team of advisors in an inbound customer care / sales call centre. As the Call Centre Team Leader you will play a key role in coaching and developing the advisors, holding 1 on 1s, managing performance, attendance and setting targets.
The successful individual for the Call Centre Team Leader role will have strong management experience, be able to lead from the front while motivating and driving the team’s performance. You will have previous experience managing an inbound sales team and must possess excellent communication skills to ensure all procedures and guidelines are being followed at all times.
Candidate Profile:
- Bachelors degree
- 4+ years of work experience in call centre with one year experience as a team leader in an organization of repute.
- Preferably from E-Commerce industry
- Identifies training and development needs, supports agents, handles escalations, monitors the queue
- Strong Knowledge of customer care techniques and processes
- Strong analytical and listening skills
- Familiarity with voice logging systems and tools
- Flexibility to do rotational shifts
- Natural flair for coaching, motivating and interacting with people
- Maintaining performance reports for each team member and setting targets post regular discussions.
Job Description:
- Managing a team of 15-20 team members
- Monitor, identify and resolve performance /behavior/ attendance/ attrition issues using prescribed performance management techniques
- Review performance stats on a daily basis and provide constructive feedback
- Provide Subject Matter Expertise. Ensure training needs of subordinates are met.
- Carry regular pre/post shift meetings to communicate all process changes to direct reports within specific timeliness
- Carrying out supervision, call monitoring, coaching, training and reviewing performance of all team members on a regular basis
- Acting as information source, assigning tasks, following up and resolving customer complaints and queries
- Generate dashboard and scorecards for the Team for review.
- Manage key business metrics like SLA's, Response Rate, Abandoned, NPS etc
Quality Analyst- Operations
Process- Inbound and Email support
Job Title: Quality Analyst Customer Service
Department: Customer Service Operations
Location: Ghitorni, South Delhi
Shifts: Rotational (Between 8AM and 10:30PM) - 6 days a week
Dimension & Scope :
This position is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment.
Key Responsibilities:
- To audit calls & emails on a daily basis.
- Record feedback and coach agent know about his/her areas of improvements.
- Bring in necessary changes to the process and constant updation of Call Center core processes.
- To ensure agents have required knowledge and competence.
- To check if the agent has used the right telephonic etiquettes, and followed appropriate hold procedures and has a given a proper resolution to the customer.
Required Skills:
- Must be a graduate.
- Excellent verbal and written communication skills.
- Should be willing to work in shifts, during business hours.
- Overall should be a good team player, with willingness to learn and drive to excel.
- Practice and focused on metrics.
- Good Excel skills and Reporting knowledge.
- Should be able to drive Continuous Improvement in process.
- Minimum one year experience as a Quality Evaluator in an organization of repute.
- Preferably from E-Commerce industry
PS/PA to CEO
Location : Delhi
Experience : 2-5 years
- 1. Good Communication.
- 2. Good in Excel & MS office.
- 3. Assertive, Tactful & Smart.
- 4. Analytical/ Good with numbers.
- 5. Any Graduate.
- 6. Minimum 2 years as PA/PS to CEO/MD
- 7. Letter Drafting/MOMs
Asst. Manager- mobile marketing
Function : Marketing
Reporting to : Manager- mobile marketing
Location : Delhi
Objective
We are looking for a dynamic and competent Mobile Marketing Manager to become the eyes and ears of our customers and translate their needs into the world's best product through innovation. The position will work closely with the Technology, Business Development, Marketing and Operations team to come up with the best features and enhancements for the APP & WAP products. This position would act as a key liaison to the Business and the Technology team and work closely with our engineers, business development managers from conception to launch.
Key Activities/ Accountabilities
- The ideal candidate will possess excellent people skills, maintains overall responsibility for the successful launch of the products.
- Build the product strategy and road map in line with company's goals and strategies.
- Drive a set of cross functional teams (Technology, Marketing, Sales and Operations) through market requirement, product design and placement.
- Manage the product life cycle from conception through design, build, release, analysis and iteration.
- Strong quantitative capabilities, and experience using analytics platforms to understand product usability.
- Stay up-to-date with Mobile marketing trends and potential new channels and strategies, including updates on attribution, Programmatic media buying and social media acquisitions.
- Work on gathering market intelligence such as competition mapping, assessing market potential on an ongoing basis.
- Be persistent and professional in pursuit of all product marketing deliverables and documentation.
- Proven ability to drive large scale products with deep understanding of high collaboration and leadership.
- An understanding of what makes for good user experience and beautiful design.
- To support Marketing Manager in planning, implementing, analyzing, developing and optimizing FNP mobile marketing ampaigns.
- Responsible for driving New User Acquisition and Revenue for FNP via Mobile Marketing.
- Track and optimize activity to increase the ROI from paid acquisitions through attribution tracking tools.
- Ensure that all campaigns are planned, tracked and operate towards specific business and growth objectives. Measure and optimize on performance - ROI, retention, engagement etc.
- Plan and manage the budget to achieve optimum ROI per acquisition.
- Create and maintain metrics reports to showcase the health of the campaigns.
- To devise, implement and run innovative campaigns in line with budgets.
- Manage strong business relationships within the digital ecosystem.
- Understand and manage dynamics to drive best practices in this function.
Job Requirements/ Technical Competencies
- Avid user of mobile apps.
- Tech-Savvy.
- Understands Online Marketing and Sales very well.
- Demonstrated success by launching a few great product on Mobile applications.
- High passion for launching a great product.
- Deep understanding of the mobile eco system with respect to notifications, analytics, design etc.
- Ability for Right Product design & Mix with Aesthetic sense from customer?s perspective.
- Data driven individual who ensures that product delivers great customer value.
Essential Education, Qualification And Age
Any Graduate with 2-4 years of experience in Mobile Marketing, experience in E-Commerce industry would be an added advantage.
Age: 24 to 30 years.
Preferred Competencies And Knowledge
Specific knowledge:
Mobile Marketing into Ecommerce Industry.
Required Behavioral Competencies
- Multitasking.
- Innovative.
- Good client facing and articulation skills.
- Good attitude and keen to learn.
- Must be committed, enthusiastic, innovative and commercially aware.
- Continuous learning ability ? Anticipates, reviews and continuously seeks to improve performance.
- Must be able to work independently under own initiative.
- Influencing and Convincing skills.
- High awareness of confidentiality and able to work in a confidential environment.
- Flexible work approach and able to handle extreme work challenges with respect to time & cost.
- Change management.
- Logical and Analytical Thinking.
Key Skills
- Product Strategy, Product Management on Mobile based applications.
- Mobile Marketing
- Understands target customers.
- Marketing Campaigns
- Social Media Marketing
- Marketing Management
- Conversion Rate Optimization
- Planning Business Growth
- Online Marketing
- Business Intelligence.
Please send us your CV at hr.hyd@fnp.com
Manager - Online Sales
Function : Marketing & sales
Reporting to : Head- Digital Marketing
Location : Delhi
Objective
Develop and execute Conversion optimization strategy in order to convert traffic and visitors on FNP websites into paying customers. The position also aims at improvement in conversion rate across all the online properties viz., Desktop Website, WAP and App.
Key Activities/ Accountabilities
- Delivering measurable improvements to the onsite customer journey and experience, site structure and product performance.
- Online Sales through right strategies like up selling, Cross selling etc. turning into growth in Sales numbers.
- Responsible for Increase in ATV- Average Ticket Value.
- Survey Users to Understand their Needs.
- Execute A/B & multi-Variate testing and other Optimization strategies.
- Driving the adoption of UX best practice and lead improvements aimed at achieving optimal conversion rates and maximizing demand and profit.
- Contribute towards Web Analytics.
- He would have to work with the respective teams to ensure right Product & Pricing mix to drive revenue.
- Online Customer Engagement, Brand Management & Promotions.
- Assist in drafting both creative and contextual communication for marketing activities.
Job Requirements/ Technical Competencies
- Develop and execute conversion optimization strategy with a goal of doubling the conversion rate and revenue lift.
- Optimizing funnels to increase the enquiries, which helps to close the inbound leads.
- Using various Tools to achieve the CRO goals Optimizely, Hotjar, google analytics, etc.
- Initial progress involving user analysis through Heatmap, Scroll map, form analysis, funnel optimization, etc.
- Work to improve and progress the optimization processes, tools, and strategies to increase the conversion rate in key pages like Product pages, Signup pages etc.
- Effectively partner with marketing team, Technology, the UX and design team, to achieve revenue goals.
- Develop hypotheses, testing roadmaps and reports for A/B and Multivariate tests using Optimizely.
- Designing A/B and multivariate tests (plan, execute, analyze and follow up)
Essential Education, Qualification And Age
Any Graduate with 4-6 years of experience into Online Sales & Conversion Optimization experience in E-Commerce industry would be an added advantage.
Age: 26 to 32 years.
Preferred Competencies And Knowledge
Specific knowledge:
Online Sales & Conversion Specialist.
Required Behavioral Competencies
- Leadership.
- Multitasking.
- Good attitude and keen to learn.
- Must be committed, enthusiastic, innovative and commercially aware.
- Continuous learning ability ? Anticipates, reviews and continuously seeks to improve performance.
- Must be able to work independently under own initiative and lead a team.
- Influencing & Convincing skills.
- High awareness of confidentiality and able to work in a confidential environment.
- Able to understand the bigger picture, but managing the detail to achieve this.
- Flexible work approach and able to handle extreme work challenges with respect to time & cost.
- Change management.
- Logical & Analytical Thinking.
Key Skills
- User behavior analysis
- Heatmap, Scroll map
- Landing Page Optimization
- Web Analytics
- A/B Testing, Button Color testing, CTA text, USP statement of each and every pages, etc.
- Right Product & Pricing Mix
- Google AdWords
- Digital Marketing
- Online Sales.
- Upselling & Cross Selling
Please send us your CV at hr.hyd@fnp.com
Manager- Operations & Sales
JOB DESCRIPTION
OBJECTIVE
Generate revenue & improve Customer Service Experience through operational efficiencies, excellence & zero Customer Complaints.
KEY ACTIVITIES/ ACCOUNTABILITIES
- Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
- Establishing technical specifications, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Providing functional leadership to the operations of the BPO team of around 400 to 500.
- To manage the operational activities and challenges of allocated BPO & ensure resources match workloads to provide cost effective, high quality service within agreed SLAs and timeliness.
- Responsible for Telesales channel, owning the Annual revenue target.
- Create, mentor and lead an effective team of Assistant Managers / Team Leaders.
- Manages day to day Telesales operations agent monitoring, training and audit.
- Helps establish monthly sales targets, agent incentives, CTP (Critical to Performance) and CTQ (Critical to Quality parameters).
- Tracks results and achievements against plan.
- Obsessive focus on process to maximize productivity and minimize losses.
- Multi-stakeholder management, working with external teams, Analytics and Marketing & Product teams.
- Be prepared to innovate and actively seek out- of- the- box solutions.
- Identify opportunity for growth of the revenue and participate in transitions.
- Develops call centre systems by developing customer interaction and voice response systems, and voice networks; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs installing upgrades.
- Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends.
- Maintains professional and technical knowledge by tracking emerging trends in call centre operations management, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Agile to change direction rapidly when needed, keeping the whole team on-board.
- Savvy with handling data, analytics and management reporting.
- Single point contact for all data and qualitative insights on Telesales.
- Willing and able to continuously challenge the incumbent operations and find ways to grow revenue.
- Ability to be a thought partner for the business, on process and sales/ customer strategy.
ESSENTIAL EDUCATION, QUALIFICATION AND AGE (Desired Candidate Profile)
- Excellent English communication skills, both written and oral.
- Strong leadership skills, should have managed the team of at least 50.
- Preferably an MBA or Post Graduate Diploma in Management from an institution of repute.
- 6-8 years of work experience in BPO (Ecommerce/Online Retail sectors), of which at least 4 years in a Deputy manager/Sr. Team leader role.
- Prior experience in running a Telesales operation is a must. Having done so in an Ecommerce space is strongly preferred.
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- Well versed with defining dialer rules, CRM requirements, Telecom requirements and industry best practices.
- Solid data crunching and reporting abilities. Fully comfortable and speedy with Excel and PPT.
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- High energy individual, able to deal with multiple stakeholders on a day to day basis.
- Solid work experience with Customer Service, Support or Sales.
- Proactively works with customers to establish rapport.
- Demonstrates knowledge and understanding of products and services available to the customer.
- Consistent in delivering customer standards and service levels despite repetition of task.
- Maintains quality customer handling of calls despite difficult nature.
- Excellent time management and organizational skills.
AGE
PREFERRED COMPETENCIES AND KNOWLEDGE
- Call Centre Operations (Inbound & Outbound)
REQUIRED BEHAVIORAL COMPETENCIES
- Leadership.
- Multitasking.
- Good attitude and keen to learn.
- Must be committed, enthusiastic, innovative and commercially aware.
- Continuous learning ability – Anticipates, reviews and continuously seeks to improve performance.
- Must be able to work independently under own initiative and lead a team.
- Influencing & Convincing skills.
- High awareness of confidentiality and able to work in a confidential environment.
- Able to understand the bigger picture, but managing the detail to achieve this.
- Flexible work approach and able to handle extreme work challenges with respect to time & cost.
- Change management.
- Logical & Analytical Thinking.
KEY SKILLS
- Team Management
- Vendor Management
- SCM
- Data Analytics
- Management Reporting
- Customer Retention
- BPO Call centre & Sales
- Direct Institutional Sales
- Call Center Operations
- Operations Management
- Voice Process Management
- Process Improvement
- Quality Assurance
- System Audit
- User Acceptance Testing
- Capacity Planning
- Operations Manager
Experience : 6-8 years
Please send us your CV at hr.hyd@fnp.com
Brand Storyteller
JOB DESCRIPTION
OBJECTIVE
Ferns N Petals is looking for a BRAND STORYTELLER who can plan and execute Brand communication planning, especially doing it over the digital space by consistently narrating relevant & integrated brand stories across all touch points of the brand with customer.
KEY ACTIVITIES/ ACCOUNTABILITIES
The role demands an ability to think creatively & innovate out of the box to be able to tell those outstanding Brand Stories, great execution, obsession for quality & an eye for detail, fearlessness and optimism to be inspired by the unknown and never settle, solving problems with creativity while keeping the end customer in mind and ambition to take projects to the closure working against the time lines and thus you would be responsible for the following-
- You would be the mouth of the Brand, consistently telling Brand Stories that the customers would relate to.
- In doing so, you would be responsible for all the Brand Marketing Campaigns and other smaller campaigns from ideation to story-boarding and executing the stories in all formats of content viz., text, image & video.
- You would take up responsibility of all the creative stuff that gets delivered by the Brand Communications Team, whether it be a simple banner on the website, an animation that goes on social channels or a video that we showcase on the likes of youtube.
WHAT ARE YOU EXPECTED TO BRING ON THE TABLE?
- YOU'RE STILL AN AMAZING DESIGNER
Your portfolio is really inspiring, but your interests also lie in helping others become amazing designers. You still love to roll up your sleeves and get your hands dirty.
- YOU KNOW HOW HIGH TO SET THE BAR
You know what quality looks like and how to help teams ship at that quality with minimal effects on velocity. You don't have to sacrifice quality for speed and you have mastered a variety of techniques to help your team move at the same pace.
- YOU TEACH THE SOFT AND THE HARD SKILLS
You help designers become a source of inspiration for advertising efforts that inspires advertising and marketing management to be even more potent. You can help designers strengthen their voices to become a thought and creative leader.
ESSENTIALS REQUIRED
- Strong conceptual thinker & an effective communicator
- 6+ years of story-telling & visual design
- People Management with experience leading and growing teams
- Cross disciplinary experience in print, interactive and environmental design
- A solid understanding of designing to achieve business objectives while meeting an expected brand standard and high bar for aesthetic quality
EDUACTIONAL QUALIFICATIONS
- Graduate in any discipline
- Any certifications in Advertising/Brand Building are an added advantage, but not mandatory
Please send us your CV at hr.hyd@fnp.com
The Head of Analytics
The Head of Analytics leads the data analytics function and oversees the activities of the reports. In this role, the Head of Analytics ensures that the business in its various departments understands its own health, finds growth levers, and identifies opportunities for optimization. The Head of Analytics leads the business through all efforts that drive business performance and potential by using the existing and new data sources and techniques.
Objectives and Responsibilities
Leadership/Supervisory/Support Role:
- The Head of Analytics is first and foremost a leader in the analytics function overseeing all activities of the data analytics and data warehousing, too.
- He/she leads initiatives relating to the optimization of existing departmental policies and leads initiatives that relate to individual function/LoB optimization leading to performance improvement across the business.
- The Head of Analytics drives performance of analytics solutions to impact overall business results while keeping costs in check and ensuring the department remains within the planned budget.
- The Head of Analytics is also responsible for setting the vision of analytics function and championing for the use of data in making key business decisions.
- The Head of Analytics is in charge of driving the day-to-day analytical approaches and exploring solutions to particular problems.
- He/she is also tasked with the management and long-term prioritization of the business’s overall analytical needs and opportunities.
- The Head of Analytics additionally defines the business questions that need be answered and defines appropriate analytics models in addition to identifying and readying relevant data sources for analysis.
- The Head of Analytics takes initiative in developing training programs meant for improving the departmental heads’ understanding of the use of data, which improves decision-making across the business.
Strategy:
- The Head of Analytics plays a leading strategic role where he leads the data analytics and data warehousing departments in strategy development with regard to the collection, manipulation, and analysis of data for various business functions/departments such as marketing, sales, operations, among others.
- The Head of Analytics also endeavors to create new data-driven approaches for the purpose of generating business insights through data analytics, information visualization, and addressing unanswered business issues in a proactive manner.
Analytics:
- The Head of Analytics will play an analytical role where he develops and applies analytical algorithms and methods where possible with a view of driving and enhancing data systems and streamlining business processes.
- The Head of Analytics strives to improve the quality of analytics solutions on a consistent basis.
- He/she leads the analytics and warehousing functions in the creation of high quality analyses for all functions of the business and in the definition of metrics that track the business’s performance at different fronts.
- It is also the duty of the Head of Analytics to validate, interpret, and create reports and presentations for senior data analytics management, departmental heads/management, and relevant stakeholders.
Collaboration:
- The role of the Head of Analytics is a highly collaborative role and, as such, the Head of Analytics facilitates joint brainstorming and team collaboration.
- The Head of Analytics further collaborates with numerous departments across the business, aiding them in the proper use of data, hence, ensuring the delivery of desired operational results.
Required Qualifications & Skillsets
- He/she would be a master’s degree holder in Data Sciences, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math, Business Administration, or any other related field. An equivalent of this requirement in working experience is also acceptable for the position.
- 6 to 9 years of working experience in a data analyst or data warehousing position, preferably working as a Senior Data Analyst in a fast-paced and complex business setting. The candidate will also have had a proven and successful experience in the execution of data analytics initiatives, leading to the development of useful insights and the improvement of a business’s performance and driving top-line growth.
- Excellent communication skills in both written and verbal form are a must.
- Excellent computer skills and be highly proficient in the use of Ms Word, Ms Excel, PowerPoint, which will all be necessary in the creation of visually and verbally engaging reports, for departmental heads/management, senior data analytics management, and key stakeholders.
- The Head of Analytics will further demonstrate skills in Salesforce, SQL server reporting services, Tableau, analysis services, or any other data visualization tools.
- Excellent interpersonal & people skills.
Please send us your CV at hr.hyd@fnp.com
Why Join Us?
Ferns N Petals is a renowned name in the Ecommerce industry for a long time now. We are the market leaders in Offline stores across India and have an extremely strong presence in the online world of gift discovery and delighting customers with our products. Apart from this, Ferns N Petals is into a lot many verticals and all we can say is that we are growing at a fast pace. With such a strong foothold in the market, the opportunities to learn and grow are boundless.
In our Corporate Office which is located in Delhi, we have the broad functions of marketing and operations that we handle here.
You should not join us if you are not a go getter and have a lethargic attitude towards work. We need people who are dynamic in their outlook, progressive in their thoughts and are not afraid to learn, unlearn and relearn. We need you to join us in case you are in sync with our vision and mission and can take the company forward while stabilizing your career. We assure you that the learning curve is only going to scale up in case you choose to work with us
Now don’t get us wrong that we are only about work, targets and numbers. We know the importance of unwinding and chilling out too. And that is the reason there are a number of parties, celebrations, off sites, team outings, birthdays, farewells etc. that keep on happening every year.
Life at FNP- A Short Glimpse Inside
We, at FNP believe in going by Adam Smith's theory which says, 'The best results come from everyone in the group doing what is best for himself'. We do best for ourselves, which makes us the 1st best version of ourselves, thereby making Ferns N Petals the best family on the whole.
Business is vital for us but we also understand the fact that 'all work and no play makes Jack a dull boy' and hence, we are always up for some fun. We are a vibrant and enthusiastic team who works hard and parties harder (But responsibly). There's always something exciting happening on our campus. The high energy environment encourages you to get out and keep going. You will never find a dull moment here!
