Current Openings
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workSr. Manager- Customer Experience
Job Summary
We are seeking an experienced Senior Manager to lead our fulfillment operations and customer service team in the Q-commerce space. In this role, you will oversee all aspects of fulfillment operations while ensuring seamless customer service to support our rapid delivery services.
Responsibilities
- Develop and implement strategies to enhance hyperlocal customer service operations, ensuring alignment with overall company objectives and customer experience goals and service level agreements (SLAs).
- Lead and manage a team of fulfillment supervisors, customer service managers, and representatives, providing leadership, guidance, and mentorship Implement strategies to continuously improve the customer experience throughout the fulfillment process.
- Monitor and analyze key performance metrics (KPIs) related to fulfillment efficiency, order accuracy, on-time delivery, and customer satisfaction.
- Collaborate closely with cross-functional teams including logistics, technology, marketing, and finance and external franchise to streamline operations and enhance customer service capabilities.
- Implement best practices and processes to streamline operations and improve responsiveness to customer inquiries and issues.
- Oversee the resolution of escalated customer complaints and complex issues, ensuring timely and satisfactory resolutions.
- Stay updated with industry trends and customer service innovations to recommend and implement improvements in service delivery.
Desired Skills:
- Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field; MBA will be preferred, not mandatory.
- Proven experience (7+ years) in managing customer service operations, preferably in a hyperlocal or multi-location environment.
- Strong leadership skills with the ability to inspire and motivate teams to achieve goals and exceed expectations.
- Excellent analytical and problem-solving abilities, with a track record of driving process improvements and operational efficiencies.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Demonstrated success in implementing customer service strategies that enhance customer satisfaction and loyalty. Proficiency in data analysis tools/software
Please send us your CV at careers@fnp.com
Apply Now -
workRetail HR Business Partner (Last Mile)
Job Summary
As a Retail HR Business Partner (HRBP) with a Last Mile background, you will play a critical role in supporting and aligning business objectives with employees and management in our retail operations. You will be responsible for driving HR initiatives, fostering a positive work environment, and ensuring the effective execution of HR processes and policies. Your expertise in last mile logistics will be essential in optimizing our end-to-end supply chain operations.
Responsibilities
Generalist:
- Collaborate with business leaders to develop and implement HR strategies that support business goals.
- Provide guidance on organizational design, workforce planning, and talent management.
- Attract, recruit, and retain top talent for retail and last mile operations.
- Facilitate on boarding, training, and development programs to enhance employee skills and performance.
Performance Management:
- Drive the performance management process, including goal setting, performance reviews, and development plans.
- Provide coaching and feedback to employees and managers to improve performance and productivity.
HR Policies and Compliance:
- Ensure compliance with labour laws, regulations, and company policies.
- Develop and implement HR policies and procedures that align with business needs and promote a fair and equitable workplace.
Employee Engagement and Retention:
- Develop and execute employee engagement initiatives to enhance job satisfaction and retention
- Conduct employee surveys, analyse feedback, and implement action plans to address concerns.
Last Mile Operations Support:
- Leverage your last mile logistics expertise to support and optimize end-to-end supply chain operations.
- Collaborate with logistics teams to ensure efficient and effective last mile delivery processes.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or related field.
- Proven experience as an HR Business Partner, preferably in a retail or logistics environment.
- Strong knowledge of HR practices, labour laws, and regulations.
- Excellent interpersonal and communication skills.
- Ability to build strong relationships and influence stakeholders at all levels.
- Analytical mind-set with the ability to use HR metrics and data to drive decision-making.
- Experience in last mile logistics or supply chain management is highly desirable.
- Proficiency in HRIS and other HR software applications.
Working Conditions:
- This role may require occasional travel to retail locations and last mile delivery hubs.
- Flexible working hours to accommodate various time zones and operational needs.
Please send us your CV at careers@fnp.com
Apply Now -
workAssistant Manager-HRIS
Overview
Ferns & Petals (FNP) is the leader and pioneer of the concept of gifting in India. Started in 1994 as a Flower Shop in Delhi, we have now over 430 outlets all over India, delivering happiness across 500+ cities. We also have international presence in UAE, Singapore, Qatar, Kuwait etc. with further plans of quick expansion. This position is for the Ecommerce division of FNP India, FNP UAE, FNP Singapore (fnp.com, fnp.ae & fnp.sg respectively).
We are seeking an experienced HRIS professional to manage information, automate workflows and streamline HR process. The ideal candidate will have strong analytical and problem-solving skills.
Note: Candidate with experience on ZingHR portal is preferred.
Responsibilities
System Implementation and Maintenance:
- Overseeing the implementation of new HRIS systems or upgrades to existing systems.
- Ensuring that the HRIS meets the organization's needs and objectives.
- Managing system configuration, customization, and integration with other systems, wherever required.
Data Management and Integrity:
- Ensuring the accuracy and integrity of HR data stored in the system.
- Developing and implementing data governance policies and procedures.
- Regularly auditing data to identify and rectify discrepancies or errors.
User Support and Training:
- Providing technical support and troubleshooting assistance to HRIS users.
- Developing and delivering training programs to educate HR staff and other system users on how to effectively utilize the HRIS.
- Creating user guides and documentation to assist with system usage.
Reporting and Analytics:
- Generating reports and analytics to provide insights into HR metrics and trends.
- Designing custom reports to meet specific informational needs of HR and other stakeholders.
- Analyzing data to identify opportunities for process improvements and strategic decision-making.
Compliance and Security:
- Ensuring compliance with data privacy regulations and other legal requirements.
- Implementing security measures to protect sensitive HR data from unauthorized access or breaches.
- Keeping abreast of regulatory changes and industry best practices related to HRIS security and compliance.
Project Management:
- Leading or participating in HRIS-related projects, such as system upgrades, migrations, or process improvements.
- Developing project plans, timelines, and budgets, and ensuring projects are completed on schedule and within budget.
- Coordinating cross-functional teams and stakeholders to achieve project objectives.
Desired Skills
- Able to handle AS-IS configurations of all the modules of HRMS like Core HR, Recruitment, Onboarding, separation, Leave and Attendance, Performance Management, LMS, Travel and expenses modules etc, Independently.
- Deliver end to end implementation of Digital HRMS within the set timeline.
- Serve as the go-to subject matter expert for the system used in the organization (e.g., Workday, Oracle, ZingHR)
- Serve as a system administrator for HR systems and applications.
- Evaluate HR systems to identify points of improvement.
Functional/Leadership Competencies
- Excellent Communication Skills both verbal and written.
- Clarity of thought (Sequential/logical presentation explaining a subject matter).
- Adaptability/Flexibility to change (New ideas/ new concepts).
- Creativity (Initiatives for change/new ideas).
- Excellent analytical and quantitative skills; ability to make decisions backed up by data and metrics.
- Attention to detail with proven ability to manage multiple projects, competing for priorities simultaneously.
- Positive, pro-active attitude with a willingness to anticipate and manage change in a highly dynamic environment.
Please send us your CV at careers@fnp.com
Apply Now -
workLead Procurement (Flower and Plants)
Job Summary
We are seeking a skilled Flower and Plant Sourcing Specialist to join our team. In this role, you will be responsible for procuring high-quality flowers and plants to meet our company's needs. You will work closely with vendors, growers, and distributors and courier service to ensure that our inventory is diverse, fresh, and meets our quality standards.
Overview
We are seeking a skilled and creative Contractual Photographer to conduct a themed photoshoot for Rakhi. The ideal candidate will have experience in festive or cultural photography, a strong portfolio, and the ability to work independently to produce high-quality visuals that celebrate the spirit of Rakhi.
Responsibilities
- Vendor Management: Identify and establish relationships with reliable vendors, growers, and distributors of flowers and plants. Negotiate contracts and terms to secure favorable pricing and quality.
- Product Sourcing: Continuously monitor market trends and availability of flowers and plants. Source new and unique varieties to enhance our product offerings. Ensure that sourced products meet our quality and sustainability standards.
- Quality Control: Implement and maintain strict quality control measures throughout the sourcing process. Inspect incoming shipments to ensure they meet our specifications for freshness, appearance, and health.
- Inventory Management: Work closely with inventory management teams to forecast demand and maintain optimal inventory levels. Coordinate with vendors to ensure timely delivery of products.
- Cost Management: Monitor and analyze costs associated with sourcing, transportation, and storage of flowers and plants. Identify opportunities for cost savings without compromising quality.
- Compliance: Stay up-to-date with regulations and certifications related to the floral and plant industry, such as sustainability standards and import/export requirements. Ensure that all sourced products comply with relevant regulations.
- Relationship Building: Cultivate strong relationships with vendors, growers, and distributors. Communicate regularly to address any issues or concerns and foster a collaborative working environment.
- Research and Innovation: Stay informed about new developments in the floral and plant industry, including breeding advancements, sustainable practices, and emerging trends. Use this knowledge to innovate and improve our sourcing strategies.
Qualifications
- Bachelor's degree in horticulture, agriculture, business, or related field.
- Proven experience in flower and plant sourcing, preferably in a retail or wholesale environment.
- Strong negotiation and communication skills.
- Excellent attention to detail and ability to maintain high quality standards.
- Knowledge of horticultural practices, plant varieties, and floral design principles.
- Familiarity with inventory management systems and procurement processes.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office suite and other relevant software applications.
Please send us your CV at careers@fnp.com
Apply Now -
workContractual Photographer
Company Overview
FNP is a leading Ecommerce company specializing in Gifting. As we gear up for the festive season, we are looking for a talented Contractual Photographer to capture the essence of Rakhi through vibrant and culturally resonant imagery.
Overview
We are seeking a skilled and creative Contractual Photographer to conduct a themed photoshoot for Rakhi. The ideal candidate will have experience in festive or cultural photography, a strong portfolio, and the ability to work independently to produce high-quality visuals that celebrate the spirit of Rakhi.
Responsibilities
- Photoshoot Planning: Collaborate with the creative team to conceptualize and plan the Rakhi-themed photoshoot.
- Photography: Capture high-quality images that reflect the festive spirit of Rakhi, focusing on details such as Rakhi designs, sibling bonds, and traditional elements.
- Editing: Edit and retouch photos to enhance their visual appeal and ensure they meet the company’s standards using software such as Adobe Photoshop, Lightroom, etc.
- Styling and Props: Work with stylists and select appropriate props and backgrounds that complement the theme.
- Scheduling: Coordinate the shoot schedule to ensure all shots are completed on time.
- Creative Input: Provide creative input and suggestions during the shoot to enhance the visual storytelling.
Qualifications
- Proven experience as a professional photographer with a portfolio showcasing festive or cultural photography.
- Proficiency in photo editing software (Adobe Photoshop, Lightroom, etc.).
- Strong understanding of lighting, composition, and color theory.
- Ability to work independently and manage the entire shoot from planning to final edits.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
Preferred Qualifications
- Experience with product and lifestyle photography.
- Familiarity with Indian festivals and cultural nuances, particularly Rakhi.
- Ability to direct models and manage on-site shoot logistics.
Please send us your CV at careers@fnp.com
Apply Now -
workPerformance Marketing Manager Marketing
Overview:
We are seeking a dynamic and results-driven Marketing Manager to lead our app marketing, social media, and marketplace strategies. The ideal candidate will be passionate about digital marketing, creative in their approach, and have a proven track record of driving growth through innovative campaigns and initiatives.
Responsibilities
- Develop and implement comprehensive app marketing strategies to drive user acquisition, engagement, leveraging a mix of paid channels.
- Plan and execute app campaigns across various digital channels including app stores, with a focus on optimizing app visibility, downloads, and conversions.
- Develop and implement comprehensive social media strategies to drive traffic, and generate revenues across various platforms including but not limited to Facebook, Instagram, Twitter, LinkedIn, and Pinterest.
- Monitor performance metrics and user behavior using analytics tools, and leverage insights to identify opportunities for optimization and enhancement.
- Stay abreast of industry trends, competitor activity, and best practices in marketing and technology, and make recommendations for strategic adjustments and innovation.
- Manage app-related technology stack including app analytics, attribution, and A/B testing tools, and oversee app development and maintenance in collaboration with IT teams or external vendors.
Desired Skills & Experience:
- Bachelor's degree in Marketing, Business Administration, Computer Science, or a related field.
- Proven experience of 5+ Years working in app marketing role and social media marketing, with a strong track record of managing and optimizing campaigns to drive user acquisition and engagement.
- In-depth understanding of app store optimization (ASO) techniques, mobile app analytics, and performance marketing strategies.
- Proficiency in using analytics tools such as Google Analytics, Firebase, or Apps Flyer to track and analyze app performance metrics and user behavior.
- Excellent project management skills with the ability to prioritize tasks, meet deadlines, and collaborate effectively with cross-functional teams.
- Strong analytical mindset with the ability to interpret data, derive.
Please send us your CV at careers@fnp.com
Apply Now -
workSenior Executive Seo Ecommerce
Responsibilities
- Develop and execute effective SEO strategies to improve our website's visibility and organic search ranking across major search engines.
- Conduct thorough keyword research to identify target keywords and phrases that align with our business objectives and audience intent.
- Optimize on-page elements including meta tags, headers, and content to enhance relevancy and improve search engine crawlability.
- Monitor website performance using SEO tools and analytics platforms to track keyword rankings, organic traffic, and other key metrics.
- Perform technical SEO audits to identify and address website issues such as crawl errors, broken links, and site speed issues.
- Collaborate with content creators, developers, and other teams to implement SEO recommendations and ensure alignment with overall marketing strategies.
- Stay updated with the latest industry trends, search engine algorithm updates, and best practices to refine and improve our SEO approach continually.
- Stay abreast of emerging technologies and tools in SEO and recommend innovative strategies to stay ahead of the competition.
- Expert in Creating Quality Backlinks
Requirements
- Proven experience as a professional photographer with a portfolio showcasing festive or cultural photography.
- Proficiency in photo editing software (Adobe Photoshop, Lightroom, etc.).
- Strong understanding of lighting, composition, and color theory.
- Ability to work independently and manage the entire shoot from planning to final edits.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Flexibility to work within the tight deadlines typically associated with seasonal campaigns.
Preferred Qualifications
- Experience with product and lifestyle photography.
- Familiarity with Indian festivals and cultural nuances, particularly Rakhi.
- Ability to direct models and manage on-site shoot logistics.
Please send us your CV at careers@fnp.com
Apply Now -
workSenior Photographer Ecommerce
Overview:
The Senior Photographer at FNP plays a crucial role in creating visually appealing and high-quality images to showcase the company's products and services. This position typically involves managing the photography team, collaborating with other departments, and ensuring that the visual content aligns with the brand's aesthetic and marketing goals.
Your role:
- Senior product photographer with 10+ years of experience
- Proficient in digital photography, including composition, lighting, and post-processing
- Strong portfolio showcasing a range of photography styles and subjects.
- Proficient in editing software such as Adobe Photoshop, Lightroom or equivalent.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with diverse stakeholders.
- Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
- Should be able to manage a team of junior photographers, freelancers and image editors.
Preferred Qualifications:
- Experience in retail, e-commerce, or related industries.
- Knowledge of Adobe Photoshop, Lightroom.
Please send us your CV at careers@fnp.com
Apply Now -
workRegional Sales Manager Corporate Sales
Overview:
This position is for the Ecommerce division of FNP India, FNP UAE, FNP Singapore (fnp.com, fnp.ae & fnp.sg respectively). The hire in this position will be a part of the core technology team participating in the continuous evolution of FNP resulting in systems on the bleeding edge of technology.
As the Regional Manager of Corporate Sales in the Corporate Gifting department, you will be responsible for developing and executing strategic sales initiatives to maximize revenue growth and market share. You will lead a team of sales professionals, foster strong client relationships, and collaborate with internal departments to ensure the successful delivery of gifting solutions to corporate clients.
Job Role Summary:
As the Regional Manager of Corporate Sales in the Corporate Gifting department, you will be responsible for developing and executing strategic sales initiatives to maximize revenue growth and market share. You will lead a team of sales professionals, foster strong client relationships, and collaborate with internal departments to ensure the successful delivery of gifting solutions to corporate clients.
Roles & Responsibilities:
Strategic Planning:
- Develop and implement comprehensive sales strategies to penetrate the corporate gifting market.
- Identify new business opportunities, market trends, and competitor activities to maintain a competitive edge.
- Set clear sales objectives and create action plans to achieve them.
Sales and Business Development:
- Identify and target potential corporate clients, engaging them with compelling sales presentations and proposals.
- Negotiate terms and close sales deals, adhering to company pricing guidelines and contractual agreements.
- Collaborate with marketing and product teams to customize gifting solutions that align with client preferences and brand image.
Client Relationship Management:
- Build and maintain strong relationships with key corporate clients, understanding their gifting needs and providing tailored solutions.
- Act as a point of contact for escalated client inquiries and ensure exceptional customer satisfaction.
- Identify upsell and cross-sell opportunities to maximize revenue from existing clients.
- Monitor sales performance against targets, analyzing key metrics and implementing corrective actions when necessary.
- Prepare regular reports detailing sales achievements, pipeline status, and market insights for management review.
Performance Monitoring and Reporting:
Collaboration and Coordination:
- Work closely with internal departments such as operations, logistics, and finance to ensure smooth order processing and delivery.
- Collaborate with the marketing team to develop promotional campaigns and sales collateral that resonate with the target audience
Relevant Experience & Required Skills:
- Flair for good user experience leading to better usability and user interaction across various form factors/devices.
- Ability to empathize with stakeholders and customers alike to deliver "right" solutions.
- Understanding of online services, the Internet, and consumer software markets.
- Appreciation for online games is highly desirable.
- The ability to work in a fast-paced cross-functional team environment is a must.
- Proven ability to create business cases, detailed functional specifications, and wireframes, with an excellent track record of developing and launching online products
Competencies:
- Excellent Communication Skills
- Clarity of Thought (Sequential/logical presentation in explaining a subject matter)
- Adaptability/Flexibility to change (New ideas/ new concepts)
- Creativity (Initiatives for change/ new ideas)
- Excellent analytical and quantitative skills; ability to make decisions backed up by data and metrics.
- Positive, pro-active attitude with a willingness to anticipate and manage change in a highly dynamic environment
Qualification:
- MBA and experience from Ecommerce or Gifting. (4-8 years of experience)
Please send us your CV at careers@fnp.com
Apply Now -
workSenior Product Manager E-Commerce
Job Summary:
Ferns & Petals (FNP) is the leader and pioneer of the concept of gifting in India. Started in 1994 as a flower shop in Delhi, we have now over 430 outlets all over India, delivering happiness across 500+ cities. We also have international presence in UAE, Singapore, Qatar, Kuwait etc. with further plans of quick expansion. This position is for the Ecommerce division of FNP India, FNP UAE, FNP Singapore (fnp.com,fnp.ae & fnp.sg respectively).
We are looking for a Senior Product Manager with experience with ops-related people, hence experience in a warehouse, supply chain ops, etc is a must.
This individual will live and breathe the product and will need to understand our customers better than anyone. The spectrum of tasks ranges from innovative product innovation to optimizing the efficiency of products. The Ideal candidate is both strategic and detail-oriented and has proven product management experience and is equally comfortable with stakeholders.
Key Responsibilities :
- Product Management for FNP.com/FNP.ae/FNP.sg and
- Collaborate with Developers, Business users & Call Centre team / Partner Team to visualize requirements better.
- Defining features and requirements, Visualize, Plan; Execute/drive POCs for data configuration where needed. And Building Roadmaps.
- Recommends the nature and scope of present and future product lines by reviewing requirements and specifications for new product ideas.
- Support training to supporting operation team/QA/Backend Team/Partners
- Coordinate with back-end developers in integrating with front-end/back-end configuration.
- Perform analysis/debugging of issues/ data configuration in production systems during troubleshooting/ escalating issues for bug fixing. UAT & Live testing / Perform (pre/post development) cross-browser/devices compatibility test.
- Handling Team Responsible for data mapping, backend configuration & production support on the mentioned properties.
- Fnp.com (Web/Mobile/App),Fnp.ae (Web/Mobile/App),Fnp.sg (Web/Mobile/App), International (Web/Mobile/App), Affiliate/Market Place Corporate
Desired Skills:
- Flair for good user experience leading to better usability and user interaction across various form factors/devices.
- Ability to empathize with stakeholders and customers alike to deliver "right" solutions.
- Understanding of online services, the Internet, and consumer software markets. Appreciation for online games is highly desirable.
- The ability to work in a fast-paced cross-functional team environment is a must.
- Proven ability to create business cases, detailed functional specifications, and wireframes, with an excellent track record of developing and launching online products.
Functional Competencies:
- Excellent Communication Skills
- Clarity of Thought (Sequential/logical presentation in explaining a subject matter) Adaptability/Flexibility to change (New ideas/ new concepts)
- Creativity (Initiatives for change/ new ideas)
- Excellent analytical and quantitative skills; ability to make decisions backed up by data and metrics. Positive, proactive attitude with a willingness to anticipate and manage change in a highly dynamic environment.
Please send us your CV at careers@fnp.com
Apply Now -
workSenior Graphic Designer E-Commerce
Overview
Ferns N Petals (FNP) is the leader and pioneer of the concept of gifting in India. Started in 1994 as a Flower Shop in Delhi, we have now over 350 outlets all over India, delivering happiness across 525 cities. We also have an international presence in UAE, Singapore, Qatar, Kuwait, etc. with further plans for quick expansion.
Are you a budding graphic designer ready to dazzle the world with your creativity? We're on the lookout for an enthusiastic and innovative Graphic Designer to join our team. If you're fresh out of an institute or have up to 3 years of experience weaving magic with your designs, we want you!
Your Canvas: As our Graphic Designer, you'll be the brush behind our brand's visual storytelling. With a flair for modern aesthetics and a finger on the pulse of the latest design trends, you'll transform ideas into visual delights across digital and print landscapes.
Key Responsibilities :
- Innovative Design Creation: Craft visually compelling materials for social media buzz, captivating web pages, sleek product packaging, and eye-catching marketing campaigns.
- Creative Collaboration: Work hand-in-hand with our dynamic team to ensure our visual language sings harmoniously across all channels and campaigns.
- Brand Storytelling: Help weave our brand's story into every design, contributing to the creative direction of our marketing efforts in a way that resonates and engages.
- Agile Artistry: Adapt and thrive in a fast-paced environment, balancing creativity with deadlines to produce stunning work that meets our high standards.
Desired Skills:
- Experience: 3-7 years of dabbling in design, with a portfolio that showcases your talent in creating mesmerizing visuals, whether it's for class projects, internships, or freelance gigs.
- Technical Toolkit: Skilled in the Adobe Creative Suite (Photoshop, Illustrator, etc.) and familiar with Figma or similar design tools. You're all about turning creative concepts into digital masterpieces.
- Soft Strokes: Excellent communication skills to articulate your vision, collaborative spirit to work with cross-functional teams, and an organized approach to managing multiple projects seamlessly.
- Detail-Oriented: A keen eye for detail, ensuring every pixel is in place and every The color pops just right.
Functional Competencies:
- Excellent communication, negotiation, and presentation skills.
- Strong business acumen and understanding of market dynamics.
- Demonstrated ability to achieve and exceed sales targets.
- Self-motivated, result-oriented, and able to work independently as well as in a team
Please send us your CV at careers@fnp.com
Apply Now