Manager - Internal Audit (CA)
Chattarpur (South Delhi)
Experience – 5 to 10 years
Required Qualifications
Education:
- Qualified CA ( Completed)
Experience & Skillsets:
- 5+ years of overall experience Internal Audit, Process Review, Internal Controls,SOX Compliance, Risk Assessment, Risk Based Internal Audit and standard operating procedures (SOP).
Please send us your CV at hr@fnp.com
Manager International Business
International Business
New Delhi
RESPONSIBILITIES
Business Development & Revenue:
- The Manager – International Business is responsible for new business development for international business of Ferns N Petals by closing new international partnerships for fulfilling international gifting deliveries.
- He/she would thus, be responsible for revenue generation through the new international partner network developed.
- He/she would also make sure that the new partners adhere to the terms of SLA to be agreed upon.
- He/she would be taking care of all the functions of online sales including product planning, sourcing, cataloging, category management & merchandising for the international business.
Strategy & Execution:
- He/she plays an active role along with the head of international business, in the formulation of growth strategies for the international business line of Ferns N Petals.
- He/she develops effective performance management arrangements along with the head of international business that support the achievement of the international business’s overall targets, goals, and objectives.
- He/she plays an important role in the identification of opportunities that improves the revenue through international business and thereby enhances the market share of Ferns N Petals in International Gifting.
Team Management & Collaboration:
- He/she reviews the performance of the reporting team towards achieving their respective KRAs & KPIs of business.
- He/she develops strong and effective working relationships with the reporting team in order to bring about a positive environment that promotes the achievement of departmental goals and the business’s KPIs.
- He/she works closely with the marketing teams in order to ensure that there is a shared goal of improving revenue targets of the business.
- He/she would also be responsible for deliveries on time, in co-ordination with the operations teams.
- He/she works closely with the head of international business & leadership team in the formulation of targets & strategies, and departmental budgetary allocations for various promotions.
Analytics & Other Duties:
- He/she is good at numbers and data analysis, and there-by making sure that the business decisions are data-driven.
- He/she also performs other duties as he deems fit for the proper execution of his duties or duties as assigned by the Head of International Business and/or the leadership team of Ferns N Petals.
Required Qualifications
Education:
- Any graduate
- An MBA/PGDM would certainly add some brownies, but not mandatory
Experience & Skillsets:
- 5+ years of overall experience in online sales/business profiles. Preference would be given to candidates who have had worked with international partners.
- Excellent communication & analytical abilities.
Please send us your CV at hr@fnp.com
Executive - E-Mail Marketing
Job Responsibilities:
- Planning & execution for E-Mail Campaigns.
- Push Notifications
- Make the best use of email as a channel across customer acquisition, retention and engagement
- Understand customer data that can be leveraged and make use of it in the marketing automation ecosystem.
Ideal candidate would come with the following:
- A minimum of 2 years’ experience in Email Marketing,
- Excellent communication and presentation skills
Education:
- Graduation
- MBA would be an additional advantage, although it is not mandatory
Please send us your CV at hr@fnp.com
Content Writer/Social Media Executive
Key responsibilities:
- Creating web content for products, SEO, E-mail, social media posts, blogs & articles (giving details about different products).
- Maintain, update and add content on the website.
- Handling customer support mails.
- Creative inputs for social media and digital marketing content.
Desired candidate profile:
- Graduate/Post Graduate in Mass Communication/ Mass Media/ Eng (Hons.) from a reputed institute.
- Excellent writing and communication skills.
- Excellent typing and proofreading skills.
- Knowledge of MS Excel is preferable.
Please send us your CV at hr@fnp.com
Head-SEO / Sr. Manager-SEO
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Planning and execute implementation of SEO/SEM and Google Tag Management strategy
- Monitor effectiveness of Search engine optimization and marketing programmes in terms of traffic and ranks. Optimize keywords use and effectiveness
- Identify trends and insights, and optimize spend and performance based on the insights.
- Keep pace with SEO, search engine, social media and Internet marketing industry trends and development
JOB SPECIFICATION
Competency (Education, Work Experience, Knowledge and skills related to the job, etc.)
Essential
- Total 8+ years of experience.
- 4 Years of experience as a manager with the team management of SEO’s.
- Analytical and presentation skill.
- Experience of liaison with the top management
Desirable
- Google Analytics
- Google AdWords
Behavioral (Nature, Habits, Personality traits, Attitude, etc.)
Essential
- Team player
- Takes ownership
Please send us your CV at hr@fnp.com
Front End Developer
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Developing HTML Emailers
- Developing HTML templates for Front End Properties of Desktop and Mobile Site using HTML, jQuery, JavaScript etc.
- Other HTML Support
JOB SPECIFICATION
Competency (Education, Work Experience, Knowledge and skills related to the job, etc.)
Essential
- Minimum 2 years of experience in relative work.
- Good knowledge of front end technologies e.g. Semantic HTML, CSS3, JavaScript, jQuery and Grid Systems etc.
Desirable
- Diploma or Degree from any reputed institute/college.
Behavioral (Nature, Habits, Personality traits, Attitude, etc.)
Essential
- Quick Learner
- Passionate for work
Please send us your CV at hr@fnp.com
Sr. PHP Developer
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Troubleshooting, testing and maintaining websites and databases of BMF, FNPCakes etc.
- Working on Load time optimisation
- Writing JS code for Target use-cases
Secondary Duties & Responsibilities:
- Help other teammates for any technical issues.
JOB SPECIFICATION
Competency (Education, Work Experience, Knowledge and skills related to the job, etc.)
Essential
- Min 3 years of experience in relative work.
- HTML5, CSS3, jQuery, JS, PHP, MySQL, Open Cart, Wordpress.
Desirable
- React
- Angular
- Diploma or Degree from any reputed institution or college.
Behavioral (Nature, Habits, Personality traits, Attitude, etc.)
Essential
- Quick Learner
- Passionate for work
Please send us your CV at hr@fnp.com
Assistant Manager, Customer Service
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Improving customer service experience.
- Taking ownership of customers’ issues and following problems through to resolution.
- Develop service procedures, policies and standards.
- Analyze statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents.
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Handling escalations.
JOB SPECIFICATION
Competency (Education, Work Experience, Knowledge and skills related to the job, etc.)
Essential
- Bachelor’s degree with 5+ years of experience.
- Proficiency in English.
- Must possess strong communication and interpersonal skills.
- Good working knowledge of Excel.
Desirable
- Good typing speed.
- Awareness of industry’s latest technology trends and applications.
Behavioral (Nature, Habits, Personality traits, Attitude, etc.)
Essential
- Team player
- Takes ownership
Please send us your CV at hr@fnp.com
Head-Operations
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Vendor Relationship Management.
- Ensuring the business operates within the company's mission statement.
- Analyzing statistics.
- Provide development and improvement in short term and long term operations performed. Ensure effective planning and execution of operations.
- Review performance of the team members and responsible for conducting training or development opportunities for them.
JOB SPECIFICATION
Competency (Education, Work Experience, Knowledge and skills related to the job, etc.)
Essential
- Bachelor’s degree with 10+ years of experience.
- Must have strong leadership quality and capable of providing coaching.
- Must possess strong communication and interpersonal skills.
- Good analytical skills.
Desirable
Behavioral (Nature, Habits, Personality traits, Attitude, etc.)
Essential
- Good leadership qualities
- Good interpersonal skills
- Team player
- Takes ownership
- Ability to manage and lead a team
Please send us your CV at hr@fnp.com
Senior SEO executive
JOB DESCRIPTION
- Work on all aspects of on-page and off-page optimization, keyword research, content analysis, competitor analysis.
- Should have executed advanced tools for SEO research & analysis preferably (MOZ, SEMrush, Ahref/Majestic etc).
- Well versed with on-page activities such as meta tag optimization, interlinking, keyword and LSI optimization, Duplicate content checks, Sitemap (HTML & XML), Image optimization and robots creations, URL Structure, Internal Linking, site speed check etc.
- Experience in carrying out in-depth SEO audits which highlight the website issues.
- Monitor and report on website errors and metrics using tools like Google Search Console and Google Analytics. Should be able to create custom reports, goals and report on same. Leverage Analytics to create on-going content creation strategies and other optimization.
- Execute off-page activities such as backlink outreach, anchor text optimization, content syndication, link juice sculpting, backlink clean-up, proper follow/no-follow distribution and should create in detail tracking and reporting.
- Content Analysis - Reviewing the content, Special focus on checking for keyword density, keyword prominence, and proximity
- Recommendations/ suggestions to the editorial team to create SEO friendly content.
Qualifications and Skills
- Minimum of 4 Years of Hands-On SEO/SEM experience is a must preferably working on a high traffic website.
- Graduate / Post-Grad / Diploma in Marketing/SEO.
- AdWords, Google Analytics certification(Optional).
- Proficiency in MS Excel, PowerPoint, and Word.
Please send us your CV at hr@fnp.com
Sr. Manager HR & Admin
Recruitment & Selection
- Proper Manpower planning to ensure higher productivity
- Coordination with Head Office / Manpower Agencies for right kind of Human Resources at the right time in all the work stations.
- Ensure completion of joining formalities and proper induction of new employee for the Business and Culture.
- Ensure and Maintain up-to-date recruitment progress report, talent database and all related staffing communication.
- Process all local recruitment requests in an effective and efficient manner.
Training & Development
- To identifying training needs for employees
- Coordination with Functional Heads/Senior Management to understand the required skill sets.
- Preparing training calendar and ensure trainings as per calendar.
- Coordination with internal training faculties for imparting training.
- To measure effectiveness of Training.
Audit Support
- Handle HR/Compliance Audits
Statutory Compliance
- To ensure all statutory compliance are followed
- To comply Contract labour related compliances and effective Utilization.
Compensation and Benefits
- Monitor and alert the CEO & directors to any variance between the budgeted and actual salaries and headcount.
- Monitor & gather all necessary data to benchmark salaries and benefits.
- Monitor the Compiled data needed for the annual salary review, and the annual performance appraisal analysis.
- Provide recommendations and support to HR Teams.
Employee Relations/ Industrial Relation.
- To detect and handle complaints, disputes and grievances of all staffs and resolve, & report to the CEO & Directors, if required.
- To foster a conducive working environment through employee relations activities and communication.
- To assist in handling all local Labour tribunal cases.
- To Ensure Proper Welfare of employees.
- Keep up the morale of all staff and contract employees by prompt attention to their needs and motivating them.
Rules and Regulations
- To create and implement the employee staff rules and regulations with the coordination of CEO & Directors
Human resource information system (HRIS)
- Ensure & maintain smooth running of the Human Resources Information System.
- Monitor timely update of personnel records (personal details, position, salary, appraisal outcomes, leave records, training and awards).
Personnel Administration
- To handle Administration functions like transportation, Security, Housekeeping, Infrastructure Management, Facilities Management, Vendor Management.
- Purchase materials by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Labour Law / Statutory compliance
Creative Lead
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Responsible to create all creative work on Website, including (but not restricted to) Banners, e-mailers
- Responsible for photo-shoot, edit, optimize and upload on website
- Manage other post-production activities as required
- Responsible for all art-work
JOB SPECIFICATION
Competency(Education, Work Experience, Knowledge and skills related to the job, etc.)
Essential
- 5-10 years of relevant experience
Desirable
Essential
- Team-player and interpersonal skills
- Artistic and creative bend of mind
Please send us your CV at hr@fnp.com
GM – Sales & Strategy (Corporate)
JOB DESCRIPTION
Department: FNP World
Primary Duties & Responsibilities:
- Increase ticket value of every customer who comes into any of the business verticals
- Ensure customer retention across various events of his/her life
- Ensure all the websites for various businesses under the group are in alignment and updated in sync
- Moderate amongst the Heads of various Business Units and facilitate group-level coordination
- Suggest improvements to maximize margins, and constantly reviewing Pricing and Costing
Secondary Duties & Responsibilities:
- Lead and coach a team
- Drive collective progress by influencing key stake holders
JOB SPECIFICATION
Age bracket: 38-45 years
Competency(Education, Work Experience, Knowledge and skills related to the job, etc.)
Essential
- 18-22 years of diverse experience
- General Management aptitude
- Strategic Sales acumen
- Articulate & Influencing skills
- Conflict management skills
Desirable
- Balance personality – laying equal weightage to all 4 P’s of business
Behavioral (Nature, Habits, Personality traits, Attitude, etc.)
Essential
- Diplomatic and Democratic leader
- Passionate
Desirable
Please send us your CV at hr@fnp.com
UI & Graphics Designer
Job Description
We are looking for an experienced and talented UI and Graphics designer to design and shape unique, user-centric products and experiences. The ideal candidate will have experience working in agile teams, with developers, UX designers and copywriters. You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction.
Responsibilities
- Create, improve and use wireframes, prototypes, style guides, user flows, E-mailers, Banners and effectively communicate your interaction ideas using any of these methods.
- Present and defend your design decisions. All your design decisions should be based on the overall design roadmap as well as your own design thinking and fundamental principles (i.e. color theory, visual weight, etc.)
- Continually keep yourself and your design team updated with the latest changes in your industry’s standards.
Requirements
- 3 or more years of experience and proven track record.
- Strong portfolio to be presented and defended during interview.
- Hands-on experience creating wireframes, prototypes, storyboards, user flows, etc.
- Experience using tools such as Photoshop, Illustrator, InVision, UXPin.
- Understanding of basic front-end languages: HTML5, CSS3 Javascript.
- Creative ideas with problem solving mindset.
- Experience working in an agile/scrum development process.
- Be open to receiving objective criticism and improving upon it.
Please send us your CV at hr@fnp.com
Assistant Manager/Manager- Product
JOB DESCRIPTION
Department: Ecommerce
Primary Duties & Responsibilities:
- Owner of both the apps
- Increase DAU, MAU, Sales & Conversion rate of the apps
- New feature development based on data
- Coordinating with the technology team for issues & enhancements
Secondary Duties & Responsibilities:
- Prepare weekly & monthly analysis of android and ios apps
- Creating tickets for apps
Please send us your CV at hr@fnp.com
Business Development
Responsibilities:
- Identify and qualify leads by cold calling prospective corporate clients
- Follow up all incoming leads, determining the best way of establishing contact with the client to establish their needs and present an appropriate corporate solution
- Provide input in regard to pricing aligned with particular market conditions
- Participate in public relations activities and community events in liaison with the PR Team to ensure that contacts are made
- Operate within agreed administrative systems for At Work meetings
- Contribute to the success of the At Work Team nationally
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Exp :2-5 Years
Please send us your CV at hr@fnp.com
Sr. Photographer
- Qualification: Diploma/Degree in photography from reputed institute.
- Experience: 2 year to 4 year
- Other: Creative Mind Set, able to work independently without supervision, could think innovative shoot ideas.
- Equipment: Must have his own latest camera (Canon EOS 5D Mark III or IV ) which he need to use for photo-shoot daily and own Conveyance.
Work Profile:
- Daily Creative Concept Product Shoot: He needs to create fake small sets and do the lifestyle product shoot n Banner Shoot
- Video Shoot
- Print/Catalog Shoot
- Should know image editing n video editing.
Asst. Manager Customer Service
Department: Customer Service Operations
Location: Ghitorni, South Delhi
Shifts: Rotational (Between 8AM and 10:30PM)- 6 days a week
This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Centre / Operations environment.
The Call Centre Team Leader will be managing a team of advisors in an inbound customer care / sales call centre. As the Call Centre Team Leader you will play a key role in coaching and developing the advisors, holding 1 on 1s, managing performance, attendance and setting targets.
The successful individual for the Call Centre Team Leader role will have strong management experience, be able to lead from the front while motivating and driving the team’s performance. You will have previous experience managing an inbound sales team and must possess excellent communication skills to ensure all procedures and guidelines are being followed at all times.
Candidate Profile:
- Bachelors degree
- 4+ years of work experience in call centre with one year experience as a team leader in an organization of repute.
- Preferably from E-Commerce industry
- Identifies training and development needs, supports agents, handles escalations, monitors the queue
- Strong Knowledge of customer care techniques and processes
- Strong analytical and listening skills
- Familiarity with voice logging systems and tools
- Flexibility to do rotational shifts
- Natural flair for coaching, motivating and interacting with people
- Maintaining performance reports for each team member and setting targets post regular discussions.
Job Description:
- Managing a team of 15-20 team members
- Monitor, identify and resolve performance /behavior/ attendance/ attrition issues using prescribed performance management techniques
- Review performance stats on a daily basis and provide constructive feedback
- Provide Subject Matter Expertise. Ensure training needs of subordinates are met.
- Carry regular pre/post shift meetings to communicate all process changes to direct reports within specific timeliness
- Carrying out supervision, call monitoring, coaching, training and reviewing performance of all team members on a regular basis
- Acting as information source, assigning tasks, following up and resolving customer complaints and queries
- Generate dashboard and scorecards for the Team for review.
- Manage key business metrics like SLA's, Response Rate, Abandoned, NPS etc
Quality Analyst- Operations
Process- Inbound and Email support
Job Title: Quality Analyst Customer Service
Department: Customer Service Operations
Location: Ghitorni, South Delhi
Shifts: Rotational (Between 8AM and 10:30PM) - 6 days a week
Dimension & Scope :
This position is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment.
Key Responsibilities:
- To audit calls & emails on a daily basis.
- Record feedback and coach agent know about his/her areas of improvements.
- Bring in necessary changes to the process and constant updation of Call Center core processes.
- To ensure agents have required knowledge and competence.
- To check if the agent has used the right telephonic etiquettes, and followed appropriate hold procedures and has a given a proper resolution to the customer.
Required Skills:
- Must be a graduate.
- Excellent verbal and written communication skills.
- Should be willing to work in shifts, during business hours.
- Overall should be a good team player, with willingness to learn and drive to excel.
- Practice and focused on metrics.
- Good Excel skills and Reporting knowledge.
- Should be able to drive Continuous Improvement in process.
- Minimum one year experience as a Quality Evaluator in an organization of repute.
- Preferably from E-Commerce industry
PS/PA to CEO
Location : Delhi
Experience : 2-5 years
- 1. Good Communication.
- 2. Good in Excel & MS office.
- 3. Assertive, Tactful & Smart.
- 4. Analytical/ Good with numbers.
- 5. Any Graduate.
- 6. Minimum 2 years as PA/PS to CEO/MD
- 7. Letter Drafting/MOMs
Asst. Manager- mobile marketing
Function : Marketing
Reporting to : Manager- mobile marketing
Location : Delhi
Objective
We are looking for a dynamic and competent Mobile Marketing Manager to become the eyes and ears of our customers and translate their needs into the world's best product through innovation. The position will work closely with the Technology, Business Development, Marketing and Operations team to come up with the best features and enhancements for the APP & WAP products. This position would act as a key liaison to the Business and the Technology team and work closely with our engineers, business development managers from conception to launch.
Key Activities/ Accountabilities
- The ideal candidate will possess excellent people skills, maintains overall responsibility for the successful launch of the products.
- Build the product strategy and road map in line with company's goals and strategies.
- Drive a set of cross functional teams (Technology, Marketing, Sales and Operations) through market requirement, product design and placement.
- Manage the product life cycle from conception through design, build, release, analysis and iteration.
- Strong quantitative capabilities, and experience using analytics platforms to understand product usability.
- Stay up-to-date with Mobile marketing trends and potential new channels and strategies, including updates on attribution, Programmatic media buying and social media acquisitions.
- Work on gathering market intelligence such as competition mapping, assessing market potential on an ongoing basis.
- Be persistent and professional in pursuit of all product marketing deliverables and documentation.
- Proven ability to drive large scale products with deep understanding of high collaboration and leadership.
- An understanding of what makes for good user experience and beautiful design.
- To support Marketing Manager in planning, implementing, analyzing, developing and optimizing FNP mobile marketing ampaigns.
- Responsible for driving New User Acquisition and Revenue for FNP via Mobile Marketing.
- Track and optimize activity to increase the ROI from paid acquisitions through attribution tracking tools.
- Ensure that all campaigns are planned, tracked and operate towards specific business and growth objectives. Measure and optimize on performance - ROI, retention, engagement etc.
- Plan and manage the budget to achieve optimum ROI per acquisition.
- Create and maintain metrics reports to showcase the health of the campaigns.
- To devise, implement and run innovative campaigns in line with budgets.
- Manage strong business relationships within the digital ecosystem.
- Understand and manage dynamics to drive best practices in this function.
Job Requirements/ Technical Competencies
- Avid user of mobile apps.
- Tech-Savvy.
- Understands Online Marketing and Sales very well.
- Demonstrated success by launching a few great product on Mobile applications.
- High passion for launching a great product.
- Deep understanding of the mobile eco system with respect to notifications, analytics, design etc.
- Ability for Right Product design & Mix with Aesthetic sense from customer?s perspective.
- Data driven individual who ensures that product delivers great customer value.
Essential Education, Qualification And Age
Any Graduate with 2-4 years of experience in Mobile Marketing, experience in E-Commerce industry would be an added advantage.
Age: 24 to 30 years.
Preferred Competencies And Knowledge
Specific knowledge:
Mobile Marketing into Ecommerce Industry.
Required Behavioral Competencies
- Multitasking.
- Innovative.
- Good client facing and articulation skills.
- Good attitude and keen to learn.
- Must be committed, enthusiastic, innovative and commercially aware.
- Continuous learning ability ? Anticipates, reviews and continuously seeks to improve performance.
- Must be able to work independently under own initiative.
- Influencing and Convincing skills.
- High awareness of confidentiality and able to work in a confidential environment.
- Flexible work approach and able to handle extreme work challenges with respect to time & cost.
- Change management.
- Logical and Analytical Thinking.
Key Skills
- Product Strategy, Product Management on Mobile based applications.
- Mobile Marketing
- Understands target customers.
- Marketing Campaigns
- Social Media Marketing
- Marketing Management
- Conversion Rate Optimization
- Planning Business Growth
- Online Marketing
- Business Intelligence.
Please send us your CV at hr.hyd@fnp.com
Manager - Online Sales
Function : Marketing & sales
Reporting to : Head- Digital Marketing
Location : Delhi
Objective
Develop and execute Conversion optimization strategy in order to convert traffic and visitors on FNP websites into paying customers. The position also aims at improvement in conversion rate across all the online properties viz., Desktop Website, WAP and App.
Key Activities/ Accountabilities
- Delivering measurable improvements to the onsite customer journey and experience, site structure and product performance.
- Online Sales through right strategies like up selling, Cross selling etc. turning into growth in Sales numbers.
- Responsible for Increase in ATV- Average Ticket Value.
- Survey Users to Understand their Needs.
- Execute A/B & multi-Variate testing and other Optimization strategies.
- Driving the adoption of UX best practice and lead improvements aimed at achieving optimal conversion rates and maximizing demand and profit.
- Contribute towards Web Analytics.
- He would have to work with the respective teams to ensure right Product & Pricing mix to drive revenue.
- Online Customer Engagement, Brand Management & Promotions.
- Assist in drafting both creative and contextual communication for marketing activities.
Job Requirements/ Technical Competencies
- Develop and execute conversion optimization strategy with a goal of doubling the conversion rate and revenue lift.
- Optimizing funnels to increase the enquiries, which helps to close the inbound leads.
- Using various Tools to achieve the CRO goals Optimizely, Hotjar, google analytics, etc.
- Initial progress involving user analysis through Heatmap, Scroll map, form analysis, funnel optimization, etc.
- Work to improve and progress the optimization processes, tools, and strategies to increase the conversion rate in key pages like Product pages, Signup pages etc.
- Effectively partner with marketing team, Technology, the UX and design team, to achieve revenue goals.
- Develop hypotheses, testing roadmaps and reports for A/B and Multivariate tests using Optimizely.
- Designing A/B and multivariate tests (plan, execute, analyze and follow up)
Essential Education, Qualification And Age
Any Graduate with 4-6 years of experience into Online Sales & Conversion Optimization experience in E-Commerce industry would be an added advantage.
Age: 26 to 32 years.
Preferred Competencies And Knowledge
Specific knowledge:
Online Sales & Conversion Specialist.
Required Behavioral Competencies
- Leadership.
- Multitasking.
- Good attitude and keen to learn.
- Must be committed, enthusiastic, innovative and commercially aware.
- Continuous learning ability ? Anticipates, reviews and continuously seeks to improve performance.
- Must be able to work independently under own initiative and lead a team.
- Influencing & Convincing skills.
- High awareness of confidentiality and able to work in a confidential environment.
- Able to understand the bigger picture, but managing the detail to achieve this.
- Flexible work approach and able to handle extreme work challenges with respect to time & cost.
- Change management.
- Logical & Analytical Thinking.
Key Skills
- User behavior analysis
- Heatmap, Scroll map
- Landing Page Optimization
- Web Analytics
- A/B Testing, Button Color testing, CTA text, USP statement of each and every pages, etc.
- Right Product & Pricing Mix
- Google AdWords
- Digital Marketing
- Online Sales.
- Upselling & Cross Selling
Please send us your CV at hr.hyd@fnp.com
Manager- Operations & Sales
JOB DESCRIPTION
OBJECTIVE
Generate revenue & improve Customer Service Experience through operational efficiencies, excellence & zero Customer Complaints.
KEY ACTIVITIES/ ACCOUNTABILITIES
- Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
- Establishing technical specifications, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Providing functional leadership to the operations of the BPO team of around 400 to 500.
- To manage the operational activities and challenges of allocated BPO & ensure resources match workloads to provide cost effective, high quality service within agreed SLAs and timeliness.
- Responsible for Telesales channel, owning the Annual revenue target.
- Create, mentor and lead an effective team of Assistant Managers / Team Leaders.
- Manages day to day Telesales operations agent monitoring, training and audit.
- Helps establish monthly sales targets, agent incentives, CTP (Critical to Performance) and CTQ (Critical to Quality parameters).
- Tracks results and achievements against plan.
- Obsessive focus on process to maximize productivity and minimize losses.
- Multi-stakeholder management, working with external teams, Analytics and Marketing & Product teams.
- Be prepared to innovate and actively seek out- of- the- box solutions.
- Identify opportunity for growth of the revenue and participate in transitions.
- Develops call centre systems by developing customer interaction and voice response systems, and voice networks; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs installing upgrades.
- Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends.
- Maintains professional and technical knowledge by tracking emerging trends in call centre operations management, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Agile to change direction rapidly when needed, keeping the whole team on-board.
- Savvy with handling data, analytics and management reporting.
- Single point contact for all data and qualitative insights on Telesales.
- Willing and able to continuously challenge the incumbent operations and find ways to grow revenue.
- Ability to be a thought partner for the business, on process and sales/ customer strategy.
ESSENTIAL EDUCATION, QUALIFICATION AND AGE (Desired Candidate Profile)
- Excellent English communication skills, both written and oral.
- Strong leadership skills, should have managed the team of at least 50.
- Preferably an MBA or Post Graduate Diploma in Management from an institution of repute.
- 6-8 years of work experience in BPO (Ecommerce/Online Retail sectors), of which at least 4 years in a Deputy manager/Sr. Team leader role.
- Prior experience in running a Telesales operation is a must. Having done so in an Ecommerce space is strongly preferred.
-
- Well versed with defining dialer rules, CRM requirements, Telecom requirements and industry best practices.
- Solid data crunching and reporting abilities. Fully comfortable and speedy with Excel and PPT.
-
- High energy individual, able to deal with multiple stakeholders on a day to day basis.
- Solid work experience with Customer Service, Support or Sales.
- Proactively works with customers to establish rapport.
- Demonstrates knowledge and understanding of products and services available to the customer.
- Consistent in delivering customer standards and service levels despite repetition of task.
- Maintains quality customer handling of calls despite difficult nature.
- Excellent time management and organizational skills.
AGE
PREFERRED COMPETENCIES AND KNOWLEDGE
- Call Centre Operations (Inbound & Outbound)
REQUIRED BEHAVIORAL COMPETENCIES
- Leadership.
- Multitasking.
- Good attitude and keen to learn.
- Must be committed, enthusiastic, innovative and commercially aware.
- Continuous learning ability – Anticipates, reviews and continuously seeks to improve performance.
- Must be able to work independently under own initiative and lead a team.
- Influencing & Convincing skills.
- High awareness of confidentiality and able to work in a confidential environment.
- Able to understand the bigger picture, but managing the detail to achieve this.
- Flexible work approach and able to handle extreme work challenges with respect to time & cost.
- Change management.
- Logical & Analytical Thinking.
KEY SKILLS
- Team Management
- Vendor Management
- SCM
- Data Analytics
- Management Reporting
- Customer Retention
- BPO Call centre & Sales
- Direct Institutional Sales
- Call Center Operations
- Operations Management
- Voice Process Management
- Process Improvement
- Quality Assurance
- System Audit
- User Acceptance Testing
- Capacity Planning
- Operations Manager
Experience : 6-8 years
Please send us your CV at hr.hyd@fnp.com
Brand Storyteller
JOB DESCRIPTION
OBJECTIVE
Ferns N Petals is looking for a BRAND STORYTELLER who can plan and execute Brand communication planning, especially doing it over the digital space by consistently narrating relevant & integrated brand stories across all touch points of the brand with customer.
KEY ACTIVITIES/ ACCOUNTABILITIES
The role demands an ability to think creatively & innovate out of the box to be able to tell those outstanding Brand Stories, great execution, obsession for quality & an eye for detail, fearlessness and optimism to be inspired by the unknown and never settle, solving problems with creativity while keeping the end customer in mind and ambition to take projects to the closure working against the time lines and thus you would be responsible for the following-
- You would be the mouth of the Brand, consistently telling Brand Stories that the customers would relate to.
- In doing so, you would be responsible for all the Brand Marketing Campaigns and other smaller campaigns from ideation to story-boarding and executing the stories in all formats of content viz., text, image & video.
- You would take up responsibility of all the creative stuff that gets delivered by the Brand Communications Team, whether it be a simple banner on the website, an animation that goes on social channels or a video that we showcase on the likes of youtube.
WHAT ARE YOU EXPECTED TO BRING ON THE TABLE?
- YOU'RE STILL AN AMAZING DESIGNER
Your portfolio is really inspiring, but your interests also lie in helping others become amazing designers. You still love to roll up your sleeves and get your hands dirty.
- YOU KNOW HOW HIGH TO SET THE BAR
You know what quality looks like and how to help teams ship at that quality with minimal effects on velocity. You don't have to sacrifice quality for speed and you have mastered a variety of techniques to help your team move at the same pace.
- YOU TEACH THE SOFT AND THE HARD SKILLS
You help designers become a source of inspiration for advertising efforts that inspires advertising and marketing management to be even more potent. You can help designers strengthen their voices to become a thought and creative leader.
ESSENTIALS REQUIRED
- Strong conceptual thinker & an effective communicator
- 6+ years of story-telling & visual design
- People Management with experience leading and growing teams
- Cross disciplinary experience in print, interactive and environmental design
- A solid understanding of designing to achieve business objectives while meeting an expected brand standard and high bar for aesthetic quality
EDUACTIONAL QUALIFICATIONS
- Graduate in any discipline
- Any certifications in Advertising/Brand Building are an added advantage, but not mandatory
Please send us your CV at hr.hyd@fnp.com
The Head of Analytics
The Head of Analytics leads the data analytics function and oversees the activities of the reports. In this role, the Head of Analytics ensures that the business in its various departments understands its own health, finds growth levers, and identifies opportunities for optimization. The Head of Analytics leads the business through all efforts that drive business performance and potential by using the existing and new data sources and techniques.
Objectives and Responsibilities
Leadership/Supervisory/Support Role:
- The Head of Analytics is first and foremost a leader in the analytics function overseeing all activities of the data analytics and data warehousing, too.
- He/she leads initiatives relating to the optimization of existing departmental policies and leads initiatives that relate to individual function/LoB optimization leading to performance improvement across the business.
- The Head of Analytics drives performance of analytics solutions to impact overall business results while keeping costs in check and ensuring the department remains within the planned budget.
- The Head of Analytics is also responsible for setting the vision of analytics function and championing for the use of data in making key business decisions.
- The Head of Analytics is in charge of driving the day-to-day analytical approaches and exploring solutions to particular problems.
- He/she is also tasked with the management and long-term prioritization of the business’s overall analytical needs and opportunities.
- The Head of Analytics additionally defines the business questions that need be answered and defines appropriate analytics models in addition to identifying and readying relevant data sources for analysis.
- The Head of Analytics takes initiative in developing training programs meant for improving the departmental heads’ understanding of the use of data, which improves decision-making across the business.
Strategy:
- The Head of Analytics plays a leading strategic role where he leads the data analytics and data warehousing departments in strategy development with regard to the collection, manipulation, and analysis of data for various business functions/departments such as marketing, sales, operations, among others.
- The Head of Analytics also endeavors to create new data-driven approaches for the purpose of generating business insights through data analytics, information visualization, and addressing unanswered business issues in a proactive manner.
Analytics:
- The Head of Analytics will play an analytical role where he develops and applies analytical algorithms and methods where possible with a view of driving and enhancing data systems and streamlining business processes.
- The Head of Analytics strives to improve the quality of analytics solutions on a consistent basis.
- He/she leads the analytics and warehousing functions in the creation of high quality analyses for all functions of the business and in the definition of metrics that track the business’s performance at different fronts.
- It is also the duty of the Head of Analytics to validate, interpret, and create reports and presentations for senior data analytics management, departmental heads/management, and relevant stakeholders.
Collaboration:
- The role of the Head of Analytics is a highly collaborative role and, as such, the Head of Analytics facilitates joint brainstorming and team collaboration.
- The Head of Analytics further collaborates with numerous departments across the business, aiding them in the proper use of data, hence, ensuring the delivery of desired operational results.
Required Qualifications & Skillsets
- He/she would be a master’s degree holder in Data Sciences, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math, Business Administration, or any other related field. An equivalent of this requirement in working experience is also acceptable for the position.
- 6 to 9 years of working experience in a data analyst or data warehousing position, preferably working as a Senior Data Analyst in a fast-paced and complex business setting. The candidate will also have had a proven and successful experience in the execution of data analytics initiatives, leading to the development of useful insights and the improvement of a business’s performance and driving top-line growth.
- Excellent communication skills in both written and verbal form are a must.
- Excellent computer skills and be highly proficient in the use of Ms Word, Ms Excel, PowerPoint, which will all be necessary in the creation of visually and verbally engaging reports, for departmental heads/management, senior data analytics management, and key stakeholders.
- The Head of Analytics will further demonstrate skills in Salesforce, SQL server reporting services, Tableau, analysis services, or any other data visualization tools.
- Excellent interpersonal & people skills.
Please send us your CV at hr.hyd@fnp.com
Why Join Us?
Ferns N Petals is a renowned name in the Ecommerce industry for a long time now. We are the market leaders in Offline stores across India and have an extremely strong presence in the online world of gift discovery and delighting customers with our products. Apart from this, Ferns N Petals is into a lot many verticals and all we can say is that we are growing at a fast pace. With such a strong foothold in the market, the opportunities to learn and grow are boundless.
In our Corporate Office which is located in Delhi, we have the broad functions of marketing and operations that we handle here.
You should not join us if you are not a go getter and have a lethargic attitude towards work. We need people who are dynamic in their outlook, progressive in their thoughts and are not afraid to learn, unlearn and relearn. We need you to join us in case you are in sync with our vision and mission and can take the company forward while stabilizing your career. We assure you that the learning curve is only going to scale up in case you choose to work with us
Now don’t get us wrong that we are only about work, targets and numbers. We know the importance of unwinding and chilling out too. And that is the reason there are a number of parties, celebrations, off sites, team outings, birthdays, farewells etc. that keep on happening every year.
Life at FNP- A Short Glimpse Inside
We, at FNP believe in going by Adam Smith's theory which says, 'The best results come from everyone in the group doing what is best for himself'. We do best for ourselves, which makes us the 1st best version of ourselves, thereby making Ferns N Petals the best family on the whole.
Business is vital for us but we also understand the fact that 'all work and no play makes Jack a dull boy' and hence, we are always up for some fun. We are a vibrant and enthusiastic team who works hard and parties harder (But responsibly). There's always something exciting happening on our campus. The high energy environment encourages you to get out and keep going. You will never find a dull moment here!
is our promise!