Retention Marketing Analyst/ Assistant Manager
JOB DESCRIPTION
We are looking for a data-savvy, CRM individual with a growth hacker mentality and love for products to help us truly scale our customer retention efforts. You are a great fit for our team if you have a passion for analyzing data to determine KPIs, adjusting strategy in real-time to optimize results and spending most of your day thinking of new, creative ways to bring the customer back to our site and app.
Responsibilities:
- Improve the returning customer cohort by spearheading the strategy and execution of retention marketing
- Optimize existing customer communication programmes across email, sms and apps
- Consistently look for new and innovative ways to collect customer data to be used across all communication programs and touch points of retention marketing
- Own calendar, segmentation, customer contact frequency and overall best practices for all CRM programs
- Act as internal voice of the customer, successfully defining, implementing, monitoring, experimenting and operationalizing customer success metrics informing overall business strategy and tactics
- Consistently look to move the needle forward through experimentation and innovation
- Partner with product and creative teams to implement new capabilities as needed
JOB SPECIFICATION
Essential
- 3-5 years of email & SMS marketing
- 1+ years of App marketing
- Strong knowledge of direct marketing principles and practices a must
- Past success with analyzing data, drawing accurate conclusions and adjusting strategy accordingly
- Penchant for data-driven decisions, ability to adapt to new or changing direction based on user feedback and market demands
- Great communication skills and a knack for presenting results to groups in a clear, digestible manner
Desirable
- A great mix of creative and analytical thinking
- The ability to flourish with minimal guidance, be proactive and to handle uncertainty, ambiguity and the challenge of quickly evolving goal
- Exposure of working with customer base spread across customers based outside of India
- Social media marketing on any of the popular networks
- Has worked on tools like Adobe Campaign, Netcore & Google Analytics
Please send us your CV at careers@fnp.com
Sr. Executive - Category
RESPONSIBILITIES:
Business Development & Revenue:
- He/she would be responsible for new business development for international business of Ferns N Petals by closing new international partnerships for fulfilling international gifting deliveries.
- He/she would thus, be responsible for revenue generation through the new international partner network developed.
- He/she would also make sure that the new partners adhere to the terms of SLA to be agreed upon.
- He/she would be taking care of all the functions of online sales including product planning, sourcing, cataloging, category management & merchandising for the international business.
Strategy & Execution:
- He/she plays an active role along with the line manager of International business, in the formulation of growth strategies for the international business line of Ferns N Petals.
- He/she develops effective performance management arrangements along the line manager of International business that support the achievement of the international business’s overall targets, goals, and objectives.
- He/she plays an important role in the identification of opportunities that improves the revenue through international business and thereby enhances the market share of Ferns N Petals in International Gifting at a global level.
Analytics & Other Duties:
- He/she is good at numbers and data analysis, and there-by making sure that the business decisions are data-driven.
- He/she also performs other duties as he deems fit for the proper execution of his duties or duties as assigned by the Head of International Business and/or the leadership team of Ferns N Petals.
Required Qualifications:
Education:
- Any graduate
- An MBA/PGDM would certainly add some brownies, but not mandatory
Experience & Skillsets:
- 3+ years of overall experience in online sales/ecommerce profiles. Preference would be given to candidates who have had worked with international partners.
- Excellent communication & analytical abilities.
Please send us your CV at careers@fnp.com
Project Manager - Delhi
Objective:
FNP is the leader and pioneer of the concept of flowers and gifts in India. FNP stores are spread across 270 cities in India. This position is for the ecommerce division of FNP (www.fnp.com). The hire in this position will be a part of core team participating in the continuous evolution of FNP resulting in systems on the bleeding edge of technology
We are looking for a Project Manager who possesses a passion working with multiple teams and result oriented delivery. As a Project manager your success will be defined by the success of the project outsourced to partner teams.
Role: Project Manager
- Experience - 5 To 7 Years
- Location – New Delhi
Responsibilities:
- Meet project deadlines from partner and inhouse team.
- Liaison with partner team PMO, Implementation teams and inhouse Business users and FNP stakeholders.
- Responsible for managing timelines as per the WBS and Milestones.
- Responsible for managing the overall project cost.
- Responsible for managing the overall risk.
- Responsible for status updates to stakeholders on the project status.
- Responsible for continuous improvement to the SDLC, Agile and Scrum processes.
- Responsible to ensure the documentation (for developers and end users) of the project as required.
DUTIES / ACTIVITIES
- Review and validate the WBS with time sheets from partner and in-house teams.
- Weekly and phase wise project updates to stakeholders.
- Manage all dependences from FNP towards vendor in a timely manner.
- Participate in the recruitment activities.
- Coordinate with partner PMO.
- Highlight Risk and mitigation plans.
- Highlight increase in project cost.
- Manage invoices form partner team.
- Optimization ideas for overall project execution.
Job Eligibility
- Experience in handling projects independently for min 2 years.
- Working as a Project Manager.
- Should have worked in projects involving vendor partner relationship.
- Good understanding of Scrum and Agile methodologies.
- Experience in project management tools like JIRA, Confluence is a must
- Well versed with Project management documentation
- Should have handled a team of min 25 members.
- Should have at least 3 years of experience as a developer.
Please send us your CV at careers@fnp.com
Senior Product Designer
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Responsible for Development of new designs / products across multiple categories and sub-categories
- Responsible for development of innovative and functional packaging for both courier and franchise model
- Research about the product type, packaging types, prices vis-a-vis competition.
- Source, negotiate ,onboard and monitor relevant packaging partners across the country
- Research about new trends in industry for new products/ categories/ new packaging and gifting ideas
- Source and plan range for product as per the seasonality, price range, market acceptability and new trends.
Secondary Duties & Responsibilities:
- Leading the team and being responsible for their contribution and decorum
- Hiring, Inspiring and Appraising of team members
JOB SPECIFICATION
Essential
- 6+ years of experience in retail & E-commerce
- Graduate or Post Graduate from NID
- Worked in product designing department
Desirable
- Highly credible commercial professional with Passion to grow and build the products/ services.
Behavioral
Essential
- Driver personality
- Creative, Innovative, able to spot new opportunities.
- Strong presentation and communication skills.
- Tenacious, focused and Influential.
Job Description
Mandatory skills:
- React- Must Have
- JavaScript
- Redux , Java /Node.js
- ES6/7, Typescript
- NodeJS, NPM
- Eclipse / Visual Studio Code
- GIT
- HTML5
- CSS
- XML
- JSON
- jQuery
Preferred skills:
- Servlets, JSP
- Apache tomcat
- Apache httpd
- Linux
- Mysql / Mongo DB
- Webservices
- PWA
- AWS or similar cloud providers(Google and or Azure)
- Standards / Compliance
RESPONSIBILITIES:
- Design, develop & deliver world class consumer facing ecommerce web properties
- Building reusable components and front-end libraries for future use
- Translating designs into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Take ownership of components and be responsible for the sub systems right from design, code, testing, integration, to deployment, and further enhancements.
- Generate or work with Restful Services’ specifications and coordinate with other development teams for implementation
- Understand Requirements for assigned tasks
- Design and Develop assigned functions
- Independent delivery of all assigned tasks
- Lead & mentor team of developers
- Delivery of assigned tasks in time
- Perform unit tests for the tasks
- Report status, intimate any risks identified with the task delivery to team lead
EXPERIENCE:
- 5-7 years of experience in developing web applications
- At least 1 year of hands-on experience in building applications in React JS
- Solid understanding of Java script fundamentals including ES6/7 & typescript
- Hands-on web development experience including the following technologies: JavaScript, HTML5, CSS, Ajax etc.
- Have experience on team using Agile/Scrum methodologies, continuous integration, continuous delivery, test automation and release management
- Experience with web-scale online platforms and capabilities including mobile web development
- Knowledge in distributed front end / backend systems and API design (REST)
- Experience with version control software such as Git
- Use of Firebug or Chrome Web Developer toolkits and IDEs
- Mobile web app development experience is a plus
- Should have worked on projects with agile / scrum methodology
KNOWLEDGE:
- Domain understanding of ecommerce
- Strong proficiency in JavaScript, and the JavaScript object model
- Knowledge of modern authorization mechanisms, such as JWT is a plus
- Best practices in building React JS applications esp., using Redux
- Agile / Scrum methodology
TOOLS:
- Eclipse IDE / Visual Studio Code
- Issue tracking systems like Jira etc.
ABILITIES:
- Ability to set & meet high professional standards
- Strong Analytical and problem-solving techniques.
- Attention to detail
- Ability to multi-task and work under pressure.
- Contribute to process improvement initiatives
- Good communication skills
- Flexible and responsive work style
- Strong personal ownership
Please send us your CV at careers@fnp.com
SE React
JOB RESPONSIBILITY
- Develop user interface and interactions using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Take ownership of components and be responsible for the sub systems right from design, code, testing, integration, to deployment, and further enhancements.
- Generate Restful Services’ specifications and coordinate with other development teams for implementation
- Understand Requirements for assigned tasks
- Design and Develop assigned functions
- Independent delivery of all assigned tasks
- Delivery of assigned tasks in time
- Perform unit tests for the tasks
- Report status, intimate any risks identified with the task delivery to team lead
Please send us your CV at careers@fnp.com
JOB RESPONSIBILITY
- Develop user interface and interactions using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Take ownership of components and be responsible for the sub systems right from design, code, testing, integration, to deployment, and further enhancements.
- Generate Restful Services’ specifications and coordinate with other development teams for implementation
- Understand Requirements for assigned tasks
- Design and Develop assigned functions
- Independent delivery of all assigned tasks
- Delivery of assigned tasks in time
- Perform unit tests for the tasks
- Report status, intimate any risks identified with the task delivery to team lead
Please send us your CV at careers@fnp.com
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Responsible for Development of new designs / products across multiple categories and sub-categories
- Responsible for development of innovative and functional packaging for both courier and franchise model
- Research about the product type, packaging types, prices vis-a-vis competition.
- Source, negotiate ,onboard and monitor relevant packaging partners across the country
- Research about new trends in industry for new products/ categories/ new packaging and gifting ideas
- Source and plan range for product as per the seasonality, price range, market acceptability and new trends.
Secondary Duties & Responsibilities:
- Leading the team and being responsible for their contribution and decorum
- Hiring, Inspiring and Appraising of team members
JOB SPECIFICATION
Competency
Essential
- Must have Graduated / Post Graduated from NID
- Must have worked in Packaging and Product Development Industry
- Must have a working knowledge of product sourcing and negotiations
- 6+ years of experience in retail & E-commerce
- Graduate or Post Graduate from NID
- Worked in product designing department
Desirable
- Highly credible commercial professional with Passion to grow and build the products/ services.
Behavioral
Essential
- Driver personality
- Creative, Innovative, able to spot new opportunities.
- Strong presentation and communication skills.
- Tenacious, focused and Influential.
Please send us your CV at careers@fnp.com
Category Manager- Experiential
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Responsible for Revenue and Profitability of the Experiential Category
- Research about the type, price and competition for the category
- Come out with Merchandising plan (across Price points, sub-categories, Types etc)
- Curate / source the products across all sub categories like Dining, Decorations, Music, across all Cities and Vendors.
- Onboard partners, negotiate margins
- Work along with Marketing team to get adequate traffic + CR + Promotions to achieve numbers
- Coordinate and Manage operations for all deliveries via Operations team
- Analyze and improve different merchandising, Association metrics
Secondary Duties & Responsibilities:
- Leading the team and being responsible for their contribution and decorum
- Hiring, Inspiring and Appraising of team members
JOB SPECIFICATION
Essential:
- 6+ years of experience in retail & E-commerce
- Team handling and leadership skills
Desirable:
- Highly credible commercial professional with Passion to grow and build the category.
- Candidate from Make My Trip, Yatra, Expedia, CherishX, Go Ibibo is preferable.
Behavioral
Essential:
- Driver personality
- Creative, Innovative, able to spot new opportunities.
- Strong presentation and communication skills.
- Strong negotiation skills.
- Strategic planner.
- Tenacious, focused and Influential.
Desirable:
- Relevant industry, or product line
Please send us your CV at careers@fnp.com
Category Manager – Plants
JOB DESCRIPTION
Primary Duties & Responsibilities:
- Responsible for Revenue and Profitability of the Plants Category
- Research about the type, price and competition for the category
- Come out with Merchandising plan (across Price points, sub-categories, Types etc)
- Curate / source the products across all Cities, Vendors, Nurseries, Manufacturers, Traders, Pricing, Go live
- Onboard partners, negotiate margins
- Work along with Marketing team to get adequate traffic + CR + Promotions to achieve numbers
- Coordinate and Manage operations for all deliveries via Operations team
- Analyze and improve different merchandising, Association metrics
Secondary Duties & Responsibilities:
- Leading the team and being responsible for their contribution and decorum
- Hiring, Inspiring and Appraising of team members
JOB SPECIFICATION
Essential:
- 6+ years of experience in retail & E-commerce
- Team handling and leadership skills
Desirable:
- Highly credible commercial professional with Passion to grow and build the category and ideally live target contacts.
Behavioral
Essential:
- Driver personality
- Creative, Innovative, able to spot new opportunities.
- Strong presentation and communication skills.
- Strong negotiation skills.
- Strategic planner.
- Tenacious, focused and Influential.
Desirable:
- Relevant industry, or product line
Please send us your CV at careers@fnp.com
Frontend React JS Lead
Job Description
Mandatory skills:
- React- Must Have
- JavaScript
- Redux , Java /Node.js
- ES6/7, Typescript
- NodeJS, NPM
- Eclipse / Visual Studio Code
- GIT
- HTML5
- CSS
- XML
- JSON
- jQuery
Preferred skills:
- Servlets, JSP
- Apache tomcat
- Apache httpd
- Linux
- Mysql / Mongo DB
- Webservices
- PWA
- AWS or similar cloud providers(Google and or Azure)
- Standards / Compliance
RESPONSIBILITIES:
- Design, develop & deliver world class consumer facing ecommerce web properties
- Building reusable components and front-end libraries for future use
- Translating designs into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Take ownership of components and be responsible for the sub systems right from design, code, testing, integration, to deployment, and further enhancements.
- Generate or work with Restful Services’ specifications and coordinate with other development teams for implementation
- Understand Requirements for assigned tasks
- Design and Develop assigned functions
- Independent delivery of all assigned tasks Lead & mentor team of developers
- Delivery of assigned tasks in time
- Perform unit tests for the tasks
- Report status, intimate any risks identified with the task delivery to team lead
EXPERIENCE:
- 5-7 years of experience in developing web applications
- At least 1 year of hands-on experience in building applications in React JS
- Solid understanding of Java script fundamentals including ES6/7 & typescript
- Hands-on web development experience including the following technologies: JavaScript, HTML5, CSS, Ajax etc.
- Have experience on team using Agile/Scrum methodologies, continuous integration, continuous delivery, test automation and release management
- Experience with web-scale online platforms and capabilities including mobile web development
- Knowledge in distributed front end / backend systems and API design (REST)
- Experience with version control software such as Git
- Use of Firebug or Chrome Web Developer toolkits and IDEs
- Mobile web app development experience is a plus
- Should have worked on projects with agile / scrum methodology
KNOWLEDGE:
- Domain understanding of ecommerce
- Strong proficiency in JavaScript, and the JavaScript object model
- Knowledge of modern authorization mechanisms, such as JWT is a plus
- Best practices in building React JS applications esp., using Redux
- Agile / Scrum methodology
TOOLS:
- Eclipse IDE / Visual Studio Code
- Issue tracking systems like Jira etc.
ABILITIES:
- Ability to set & meet high professional standards
- Strong Analytical and problem-solving techniques.
- Attention to detail
- Ability to multi-task and work under pressure.
- Contribute to process improvement initiatives
- Good communication skills
- Flexible and responsive work style
- Strong personal ownership
Please send us your CV at careers@fnp.com
Software Automation Engineer
Test automation engineers with experience in automation testing using tools like Selenium, Appium, Java, JavaSript etc. with solid understanding of SDLC process, test automation concepts, automation tools, and frameworks
Ideal candidate should have:
- Good understanding of SDLC / STLC process
- Responsible for quality assurance activities in the project including reviewing project requirements / use cases/ functional specs, designing test scenarios / test cases, execution of test cases, reporting defects, validating fixes and generating test reports as necessary
- Understand the test automation requirements and analyze the test cases for automation GUI, functional and non-functional testing and automation of web and Mobile native applications by applying latest techniques in test automation
- Design, develop and enhance the test automation scripts. Using appropriate coding and naming standards while developing framework APIs and utilities. Unit testing framework APIs and utilities
- Design and develop automated test scripts using appropriate coding and naming standards
- Design, develop and enhance simulator / emulator
- Review test scripts, document review comments and assist peer engineers to address review comments
- Execute test scripts, analyze failures, report defects and generate test execution reports
- Develop test automation related documentation such as framework/script design documents, release notes, readme, help documents, API documentation
- Demonstrate the Sprint deliverables to stakeholders
- Communicate confidently, manage stakeholder expectations and ability to operate under pressure and meet project deadlines
- Coach / mentor team members of the team to ensure high quality deliverables, on-time delivery and manage the overall performance of direct reports
Mandatory Skills :
- Solid experience in Selenium (mandatory) and any other programming / scripting languages like Java and JavaScript
- Hands on experience doing automation testing of web applications using Selenium and Appium
- Experience in Eclipse/Visual Studio Code, at least one CI/CD server (Jenkins, etc.) and Git Repository
- Experience in JIRA project management tool
- Good experience in testing and automating Web and Mobile applications
- Should have experience in documentation (Design, Architecture, AUT Test Cases etc.)
- Knowledge in Agile or Scrum methodologies
Additional Skills :
- Knowledge on Zephyr, any test management tool, Knowledge in Performance / Scaling Testing
- Knowledge in using Linux systems (Ubuntu etc.)
- Previous Experience in testing SPA (React / Angular) is mandatory Effort Estimation
- Previous Experience in working with remote teams (QA & Dev also) Multiple browsers
- Ecommerce Domain = plus point
- Open Source Mindset / Experience = plus point
Educational Qualification B.E / B. Tech /MCA
Industry :Information Technology & Services, Computer Software
Please send us your CV at careers@fnp.com
Manager - Business Development (Corporate GIfting)
Responsibilities:
The role entails developing corporate sales which align with the vision and brand image of the company and help expand business.
- Should have contacts with large corporate to introduce for Employee Engagement
- Responsible for Corporate Sales Business development through intelligent means of reaching out to decision makers.
- Experience in corporate gift sales is mandatory
- Develop marketing and merchandising strategies to build awareness and sales of corporate gifting.
- Maintain and develop relations with key accounts
- Organizing and partaking in BD activities, seminars, promotion, exhibitions & etc.
- Generating New leads and Prospects
- Drive sale through B2B channel viz. key corporate customers and channel partners
- The ideal candidate will be numbers driven, team oriented, an effective communicator, have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities.
We are seeking someone with demonstrated history of driving B2B sales and relationship management. An understanding of, and passion for, corporate gifting is highly desired.
Eligibility Criteria & Other Details:
- Proven negotiation skills, influencing abilities
- Excellent verbal and written communication skills
- Demonstrated highest level of integrity and strong work ethic
- Ability to think and react in a high-energy, fast-paced environment
- Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Willing to undertake frequent travel for client meetings
Please send us your CV at careers@fnp.com
Content Editor
Job Brief
We are looking for an Editor, with a good sense of what makes an interesting angle to a story, to juggle all the moving parts of the write ups. You will plan, coordinate, review and edit content. The successful candidate will be able to decide which ideas should be pursued and which should get dropped in order to meet quality and accuracy standards. The goal is to provide exceptional, informative and engaging content.
Responsibilities:
- Coordinating online or print publishing cycle and managing content areas
- Setting publication standards and establishing goals and expectations
- Suggesting stories and generate headline ideas in alignment with targeted audience’s preferences
Key Responsibilities
- Coordinate online or print publishing cycle and manage content areas
- Set publication standards and establish goals and expectations
- Suggest stories and generate headline ideas in alignment with targeted audience’s preferences
- Oversee layout (artwork, design, photography) and check content for accuracy and errors
- Proofread, edit and improve stories or pieces
- Recruit and manage writers and reporters
- Cooperate and liaise with designers, photographers, advertising reps, writers, artists etc
- Comply with media law and ethical guidelines
- Meet deadlines and budget requirements
Requirements
- Proven working experience as an editor
- Strong writing/editing/proofreading skills and an excellent portfolio
- Hands on experience with MS Office and InDesign, Photoshop or other publishing tools
- Proven familiarity with SEO and social media best practices
- Excellent written skills in English
- An eye for detail along with critical thinking
- Prioritizing and multitasking
- A degree in Journalism/Literature/Mass Communication or in related field with around 3-4 years of experience in an Ecommerce setup(preferable)
Please send us your CV at careers@fnp.com
Sr. Manager HR & Admin
Recruitment & Selection
- Proper Manpower planning to ensure higher productivity
- Coordination with Head Office / Manpower Agencies for right kind of Human Resources at the right time in all the work stations.
- Ensure completion of joining formalities and proper induction of new employee for the Business and Culture.
- Ensure and Maintain up-to-date recruitment progress report, talent database and all related staffing communication.
- Process all local recruitment requests in an effective and efficient manner.
Training & Development
- To identifying training needs for employees
- Coordination with Functional Heads/Senior Management to understand the required skill sets.
- Preparing training calendar and ensure trainings as per calendar.
- Coordination with internal training faculties for imparting training.
- To measure effectiveness of Training.
Audit Support
- Handle HR/Compliance Audits
Statutory Compliance
- To ensure all statutory compliance are followed
- To comply Contract labour related compliances and effective Utilization.
Compensation and Benefits
- Monitor and alert the CEO & directors to any variance between the budgeted and actual salaries and headcount.
- Monitor & gather all necessary data to benchmark salaries and benefits.
- Monitor the Compiled data needed for the annual salary review, and the annual performance appraisal analysis.
- Provide recommendations and support to HR Teams.
Employee Relations/ Industrial Relation.
- To detect and handle complaints, disputes and grievances of all staffs and resolve, & report to the CEO & Directors, if required.
- To foster a conducive working environment through employee relations activities and communication.
- To assist in handling all local Labour tribunal cases.
- To Ensure Proper Welfare of employees.
- Keep up the morale of all staff and contract employees by prompt attention to their needs and motivating them.
Rules and Regulations
- To create and implement the employee staff rules and regulations with the coordination of CEO & Directors
Human resource information system (HRIS)
- Ensure & maintain smooth running of the Human Resources Information System.
- Monitor timely update of personnel records (personal details, position, salary, appraisal outcomes, leave records, training and awards).
Personnel Administration
- To handle Administration functions like transportation, Security, Housekeeping, Infrastructure Management, Facilities Management, Vendor Management.
- Purchase materials by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Labour Law / Statutory compliance
Sr. Photographer
- Qualification: Diploma/Degree in photography from reputed institute.
- Experience: 2 year to 4 year
- Other: Creative Mind Set, able to work independently without supervision, could think innovative shoot ideas.
- Equipment: Must have his own latest camera (Canon EOS 5D Mark III or IV ) which he need to use for photo-shoot daily and own Conveyance.
Work Profile:
- Daily Creative Concept Product Shoot: He needs to create fake small sets and do the lifestyle product shoot n Banner Shoot
- Video Shoot
- Print/Catalog Shoot
- Should know image editing n video editing.
Asst. Manager Customer Service
Department: Customer Service Operations
Location: Ghitorni, South Delhi
Shifts: Rotational (Between 8AM and 10:30PM)- 6 days a week
This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Centre / Operations environment.
The Call Centre Team Leader will be managing a team of advisors in an inbound customer care / sales call centre. As the Call Centre Team Leader you will play a key role in coaching and developing the advisors, holding 1 on 1s, managing performance, attendance and setting targets.
The successful individual for the Call Centre Team Leader role will have strong management experience, be able to lead from the front while motivating and driving the team’s performance. You will have previous experience managing an inbound sales team and must possess excellent communication skills to ensure all procedures and guidelines are being followed at all times.
Candidate Profile:
- Bachelors degree
- 4+ years of work experience in call centre with one year experience as a team leader in an organization of repute.
- Preferably from E-Commerce industry
- Identifies training and development needs, supports agents, handles escalations, monitors the queue
- Strong Knowledge of customer care techniques and processes
- Strong analytical and listening skills
- Familiarity with voice logging systems and tools
- Flexibility to do rotational shifts
- Natural flair for coaching, motivating and interacting with people
- Maintaining performance reports for each team member and setting targets post regular discussions.
Job Description:
- Managing a team of 15-20 team members
- Monitor, identify and resolve performance /behavior/ attendance/ attrition issues using prescribed performance management techniques
- Review performance stats on a daily basis and provide constructive feedback
- Provide Subject Matter Expertise. Ensure training needs of subordinates are met.
- Carry regular pre/post shift meetings to communicate all process changes to direct reports within specific timeliness
- Carrying out supervision, call monitoring, coaching, training and reviewing performance of all team members on a regular basis
- Acting as information source, assigning tasks, following up and resolving customer complaints and queries
- Generate dashboard and scorecards for the Team for review.
- Manage key business metrics like SLA's, Response Rate, Abandoned, NPS etc
Quality Analyst- Operations
Process- Inbound and Email support
Job Title: Quality Analyst Customer Service
Department: Customer Service Operations
Location: Ghitorni, South Delhi
Shifts: Rotational (Between 8AM and 10:30PM) - 6 days a week
Dimension & Scope :
This position is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment.
Key Responsibilities:
- To audit calls & emails on a daily basis.
- Record feedback and coach agent know about his/her areas of improvements.
- Bring in necessary changes to the process and constant updation of Call Center core processes.
- To ensure agents have required knowledge and competence.
- To check if the agent has used the right telephonic etiquettes, and followed appropriate hold procedures and has a given a proper resolution to the customer.
Required Skills:
- Must be a graduate.
- Excellent verbal and written communication skills.
- Should be willing to work in shifts, during business hours.
- Overall should be a good team player, with willingness to learn and drive to excel.
- Practice and focused on metrics.
- Good Excel skills and Reporting knowledge.
- Should be able to drive Continuous Improvement in process.
- Minimum one year experience as a Quality Evaluator in an organization of repute.
- Preferably from E-Commerce industry
PS/PA to CEO
Location : Delhi
Experience : 2-5 years
- 1. Good Communication.
- 2. Good in Excel & MS office.
- 3. Assertive, Tactful & Smart.
- 4. Analytical/ Good with numbers.
- 5. Any Graduate.
- 6. Minimum 2 years as PA/PS to CEO/MD
- 7. Letter Drafting/MOMs
Asst. Manager- mobile marketing
Function : Marketing
Reporting to : Manager- mobile marketing
Location : Delhi
Objective
We are looking for a dynamic and competent Mobile Marketing Manager to become the eyes and ears of our customers and translate their needs into the world's best product through innovation. The position will work closely with the Technology, Business Development, Marketing and Operations team to come up with the best features and enhancements for the APP & WAP products. This position would act as a key liaison to the Business and the Technology team and work closely with our engineers, business development managers from conception to launch.
Key Activities/ Accountabilities
- The ideal candidate will possess excellent people skills, maintains overall responsibility for the successful launch of the products.
- Build the product strategy and road map in line with company's goals and strategies.
- Drive a set of cross functional teams (Technology, Marketing, Sales and Operations) through market requirement, product design and placement.
- Manage the product life cycle from conception through design, build, release, analysis and iteration.
- Strong quantitative capabilities, and experience using analytics platforms to understand product usability.
- Stay up-to-date with Mobile marketing trends and potential new channels and strategies, including updates on attribution, Programmatic media buying and social media acquisitions.
- Work on gathering market intelligence such as competition mapping, assessing market potential on an ongoing basis.
- Be persistent and professional in pursuit of all product marketing deliverables and documentation.
- Proven ability to drive large scale products with deep understanding of high collaboration and leadership.
- An understanding of what makes for good user experience and beautiful design.
- To support Marketing Manager in planning, implementing, analyzing, developing and optimizing FNP mobile marketing ampaigns.
- Responsible for driving New User Acquisition and Revenue for FNP via Mobile Marketing.
- Track and optimize activity to increase the ROI from paid acquisitions through attribution tracking tools.
- Ensure that all campaigns are planned, tracked and operate towards specific business and growth objectives. Measure and optimize on performance - ROI, retention, engagement etc.
- Plan and manage the budget to achieve optimum ROI per acquisition.
- Create and maintain metrics reports to showcase the health of the campaigns.
- To devise, implement and run innovative campaigns in line with budgets.
- Manage strong business relationships within the digital ecosystem.
- Understand and manage dynamics to drive best practices in this function.
Job Requirements/ Technical Competencies
- Avid user of mobile apps.
- Tech-Savvy.
- Understands Online Marketing and Sales very well.
- Demonstrated success by launching a few great product on Mobile applications.
- High passion for launching a great product.
- Deep understanding of the mobile eco system with respect to notifications, analytics, design etc.
- Ability for Right Product design & Mix with Aesthetic sense from customer?s perspective.
- Data driven individual who ensures that product delivers great customer value.
Essential Education, Qualification And Age
Any Graduate with 2-4 years of experience in Mobile Marketing, experience in E-Commerce industry would be an added advantage.
Age: 24 to 30 years.
Preferred Competencies And Knowledge
Specific knowledge:
Mobile Marketing into Ecommerce Industry.
Required Behavioral Competencies
- Multitasking.
- Innovative.
- Good client facing and articulation skills.
- Good attitude and keen to learn.
- Must be committed, enthusiastic, innovative and commercially aware.
- Continuous learning ability ? Anticipates, reviews and continuously seeks to improve performance.
- Must be able to work independently under own initiative.
- Influencing and Convincing skills.
- High awareness of confidentiality and able to work in a confidential environment.
- Flexible work approach and able to handle extreme work challenges with respect to time & cost.
- Change management.
- Logical and Analytical Thinking.
Key Skills
- Product Strategy, Product Management on Mobile based applications.
- Mobile Marketing
- Understands target customers.
- Marketing Campaigns
- Social Media Marketing
- Marketing Management
- Conversion Rate Optimization
- Planning Business Growth
- Online Marketing
- Business Intelligence.
Please send us your CV at hr.hyd@fnp.com
Manager - Online Sales
Function : Marketing & sales
Reporting to : Head- Digital Marketing
Location : Delhi
Objective
Develop and execute Conversion optimization strategy in order to convert traffic and visitors on FNP websites into paying customers. The position also aims at improvement in conversion rate across all the online properties viz., Desktop Website, WAP and App.
Key Activities/ Accountabilities
- Delivering measurable improvements to the onsite customer journey and experience, site structure and product performance.
- Online Sales through right strategies like up selling, Cross selling etc. turning into growth in Sales numbers.
- Responsible for Increase in ATV- Average Ticket Value.
- Survey Users to Understand their Needs.
- Execute A/B & multi-Variate testing and other Optimization strategies.
- Driving the adoption of UX best practice and lead improvements aimed at achieving optimal conversion rates and maximizing demand and profit.
- Contribute towards Web Analytics.
- He would have to work with the respective teams to ensure right Product & Pricing mix to drive revenue.
- Online Customer Engagement, Brand Management & Promotions.
- Assist in drafting both creative and contextual communication for marketing activities.
Job Requirements/ Technical Competencies
- Develop and execute conversion optimization strategy with a goal of doubling the conversion rate and revenue lift.
- Optimizing funnels to increase the enquiries, which helps to close the inbound leads.
- Using various Tools to achieve the CRO goals Optimizely, Hotjar, google analytics, etc.
- Initial progress involving user analysis through Heatmap, Scroll map, form analysis, funnel optimization, etc.
- Work to improve and progress the optimization processes, tools, and strategies to increase the conversion rate in key pages like Product pages, Signup pages etc.
- Effectively partner with marketing team, Technology, the UX and design team, to achieve revenue goals.
- Develop hypotheses, testing roadmaps and reports for A/B and Multivariate tests using Optimizely.
- Designing A/B and multivariate tests (plan, execute, analyze and follow up)
Essential Education, Qualification And Age
Any Graduate with 4-6 years of experience into Online Sales & Conversion Optimization experience in E-Commerce industry would be an added advantage.
Age: 26 to 32 years.
Preferred Competencies And Knowledge
Specific knowledge:
Online Sales & Conversion Specialist.
Required Behavioral Competencies
- Leadership.
- Multitasking.
- Good attitude and keen to learn.
- Must be committed, enthusiastic, innovative and commercially aware.
- Continuous learning ability ? Anticipates, reviews and continuously seeks to improve performance.
- Must be able to work independently under own initiative and lead a team.
- Influencing & Convincing skills.
- High awareness of confidentiality and able to work in a confidential environment.
- Able to understand the bigger picture, but managing the detail to achieve this.
- Flexible work approach and able to handle extreme work challenges with respect to time & cost.
- Change management.
- Logical & Analytical Thinking.
Key Skills
- User behavior analysis
- Heatmap, Scroll map
- Landing Page Optimization
- Web Analytics
- A/B Testing, Button Color testing, CTA text, USP statement of each and every pages, etc.
- Right Product & Pricing Mix
- Google AdWords
- Digital Marketing
- Online Sales.
- Upselling & Cross Selling
Please send us your CV at hr.hyd@fnp.com
Manager- Operations & Sales
JOB DESCRIPTION
OBJECTIVE
Generate revenue & improve Customer Service Experience through operational efficiencies, excellence & zero Customer Complaints.
KEY ACTIVITIES/ ACCOUNTABILITIES
- Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
- Establishing technical specifications, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Providing functional leadership to the operations of the BPO team of around 400 to 500.
- To manage the operational activities and challenges of allocated BPO & ensure resources match workloads to provide cost effective, high quality service within agreed SLAs and timeliness.
- Responsible for Telesales channel, owning the Annual revenue target.
- Create, mentor and lead an effective team of Assistant Managers / Team Leaders.
- Manages day to day Telesales operations agent monitoring, training and audit.
- Helps establish monthly sales targets, agent incentives, CTP (Critical to Performance) and CTQ (Critical to Quality parameters).
- Tracks results and achievements against plan.
- Obsessive focus on process to maximize productivity and minimize losses.
- Multi-stakeholder management, working with external teams, Analytics and Marketing & Product teams.
- Be prepared to innovate and actively seek out- of- the- box solutions.
- Identify opportunity for growth of the revenue and participate in transitions.
- Develops call centre systems by developing customer interaction and voice response systems, and voice networks; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs installing upgrades.
- Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends.
- Maintains professional and technical knowledge by tracking emerging trends in call centre operations management, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Agile to change direction rapidly when needed, keeping the whole team on-board.
- Savvy with handling data, analytics and management reporting.
- Single point contact for all data and qualitative insights on Telesales.
- Willing and able to continuously challenge the incumbent operations and find ways to grow revenue.
- Ability to be a thought partner for the business, on process and sales/ customer strategy.
ESSENTIAL EDUCATION, QUALIFICATION AND AGE (Desired Candidate Profile)
- Excellent English communication skills, both written and oral.
- Strong leadership skills, should have managed the team of at least 50.
- Preferably an MBA or Post Graduate Diploma in Management from an institution of repute.
- 6-8 years of work experience in BPO (Ecommerce/Online Retail sectors), of which at least 4 years in a Deputy manager/Sr. Team leader role.
- Prior experience in running a Telesales operation is a must. Having done so in an Ecommerce space is strongly preferred.
-
- Well versed with defining dialer rules, CRM requirements, Telecom requirements and industry best practices.
- Solid data crunching and reporting abilities. Fully comfortable and speedy with Excel and PPT.
-
- High energy individual, able to deal with multiple stakeholders on a day to day basis.
- Solid work experience with Customer Service, Support or Sales.
- Proactively works with customers to establish rapport.
- Demonstrates knowledge and understanding of products and services available to the customer.
- Consistent in delivering customer standards and service levels despite repetition of task.
- Maintains quality customer handling of calls despite difficult nature.
- Excellent time management and organizational skills.
AGE
PREFERRED COMPETENCIES AND KNOWLEDGE
- Call Centre Operations (Inbound & Outbound)
REQUIRED BEHAVIORAL COMPETENCIES
- Leadership.
- Multitasking.
- Good attitude and keen to learn.
- Must be committed, enthusiastic, innovative and commercially aware.
- Continuous learning ability – Anticipates, reviews and continuously seeks to improve performance.
- Must be able to work independently under own initiative and lead a team.
- Influencing & Convincing skills.
- High awareness of confidentiality and able to work in a confidential environment.
- Able to understand the bigger picture, but managing the detail to achieve this.
- Flexible work approach and able to handle extreme work challenges with respect to time & cost.
- Change management.
- Logical & Analytical Thinking.
KEY SKILLS
- Team Management
- Vendor Management
- SCM
- Data Analytics
- Management Reporting
- Customer Retention
- BPO Call centre & Sales
- Direct Institutional Sales
- Call Center Operations
- Operations Management
- Voice Process Management
- Process Improvement
- Quality Assurance
- System Audit
- User Acceptance Testing
- Capacity Planning
- Operations Manager
Experience : 6-8 years
Please send us your CV at hr.hyd@fnp.com
Brand Storyteller
JOB DESCRIPTION
OBJECTIVE
Ferns N Petals is looking for a BRAND STORYTELLER who can plan and execute Brand communication planning, especially doing it over the digital space by consistently narrating relevant & integrated brand stories across all touch points of the brand with customer.
KEY ACTIVITIES/ ACCOUNTABILITIES
The role demands an ability to think creatively & innovate out of the box to be able to tell those outstanding Brand Stories, great execution, obsession for quality & an eye for detail, fearlessness and optimism to be inspired by the unknown and never settle, solving problems with creativity while keeping the end customer in mind and ambition to take projects to the closure working against the time lines and thus you would be responsible for the following-
- You would be the mouth of the Brand, consistently telling Brand Stories that the customers would relate to.
- In doing so, you would be responsible for all the Brand Marketing Campaigns and other smaller campaigns from ideation to story-boarding and executing the stories in all formats of content viz., text, image & video.
- You would take up responsibility of all the creative stuff that gets delivered by the Brand Communications Team, whether it be a simple banner on the website, an animation that goes on social channels or a video that we showcase on the likes of youtube.
WHAT ARE YOU EXPECTED TO BRING ON THE TABLE?
- YOU'RE STILL AN AMAZING DESIGNER
Your portfolio is really inspiring, but your interests also lie in helping others become amazing designers. You still love to roll up your sleeves and get your hands dirty.
- YOU KNOW HOW HIGH TO SET THE BAR
You know what quality looks like and how to help teams ship at that quality with minimal effects on velocity. You don't have to sacrifice quality for speed and you have mastered a variety of techniques to help your team move at the same pace.
- YOU TEACH THE SOFT AND THE HARD SKILLS
You help designers become a source of inspiration for advertising efforts that inspires advertising and marketing management to be even more potent. You can help designers strengthen their voices to become a thought and creative leader.
ESSENTIALS REQUIRED
- Strong conceptual thinker & an effective communicator
- 6+ years of story-telling & visual design
- People Management with experience leading and growing teams
- Cross disciplinary experience in print, interactive and environmental design
- A solid understanding of designing to achieve business objectives while meeting an expected brand standard and high bar for aesthetic quality
EDUACTIONAL QUALIFICATIONS
- Graduate in any discipline
- Any certifications in Advertising/Brand Building are an added advantage, but not mandatory
Please send us your CV at hr.hyd@fnp.com
The Head of Analytics
The Head of Analytics leads the data analytics function and oversees the activities of the reports. In this role, the Head of Analytics ensures that the business in its various departments understands its own health, finds growth levers, and identifies opportunities for optimization. The Head of Analytics leads the business through all efforts that drive business performance and potential by using the existing and new data sources and techniques.
Objectives and Responsibilities
Leadership/Supervisory/Support Role:
- The Head of Analytics is first and foremost a leader in the analytics function overseeing all activities of the data analytics and data warehousing, too.
- He/she leads initiatives relating to the optimization of existing departmental policies and leads initiatives that relate to individual function/LoB optimization leading to performance improvement across the business.
- The Head of Analytics drives performance of analytics solutions to impact overall business results while keeping costs in check and ensuring the department remains within the planned budget.
- The Head of Analytics is also responsible for setting the vision of analytics function and championing for the use of data in making key business decisions.
- The Head of Analytics is in charge of driving the day-to-day analytical approaches and exploring solutions to particular problems.
- He/she is also tasked with the management and long-term prioritization of the business’s overall analytical needs and opportunities.
- The Head of Analytics additionally defines the business questions that need be answered and defines appropriate analytics models in addition to identifying and readying relevant data sources for analysis.
- The Head of Analytics takes initiative in developing training programs meant for improving the departmental heads’ understanding of the use of data, which improves decision-making across the business.
Strategy:
- The Head of Analytics plays a leading strategic role where he leads the data analytics and data warehousing departments in strategy development with regard to the collection, manipulation, and analysis of data for various business functions/departments such as marketing, sales, operations, among others.
- The Head of Analytics also endeavors to create new data-driven approaches for the purpose of generating business insights through data analytics, information visualization, and addressing unanswered business issues in a proactive manner.
Analytics:
- The Head of Analytics will play an analytical role where he develops and applies analytical algorithms and methods where possible with a view of driving and enhancing data systems and streamlining business processes.
- The Head of Analytics strives to improve the quality of analytics solutions on a consistent basis.
- He/she leads the analytics and warehousing functions in the creation of high quality analyses for all functions of the business and in the definition of metrics that track the business’s performance at different fronts.
- It is also the duty of the Head of Analytics to validate, interpret, and create reports and presentations for senior data analytics management, departmental heads/management, and relevant stakeholders.
Collaboration:
- The role of the Head of Analytics is a highly collaborative role and, as such, the Head of Analytics facilitates joint brainstorming and team collaboration.
- The Head of Analytics further collaborates with numerous departments across the business, aiding them in the proper use of data, hence, ensuring the delivery of desired operational results.
Required Qualifications & Skillsets
- He/she would be a master’s degree holder in Data Sciences, Computer Science, Information Technology, Economics, Information Systems, Statistics, Applied Math, Business Administration, or any other related field. An equivalent of this requirement in working experience is also acceptable for the position.
- 6 to 9 years of working experience in a data analyst or data warehousing position, preferably working as a Senior Data Analyst in a fast-paced and complex business setting. The candidate will also have had a proven and successful experience in the execution of data analytics initiatives, leading to the development of useful insights and the improvement of a business’s performance and driving top-line growth.
- Excellent communication skills in both written and verbal form are a must.
- Excellent computer skills and be highly proficient in the use of Ms Word, Ms Excel, PowerPoint, which will all be necessary in the creation of visually and verbally engaging reports, for departmental heads/management, senior data analytics management, and key stakeholders.
- The Head of Analytics will further demonstrate skills in Salesforce, SQL server reporting services, Tableau, analysis services, or any other data visualization tools.
- Excellent interpersonal & people skills.
Please send us your CV at hr.hyd@fnp.com
Why Join Us?
Ferns N Petals is a renowned name in the Ecommerce industry for a long time now. We are the market leaders in Offline stores across India and have an extremely strong presence in the online world of gift discovery and delighting customers with our products. Apart from this, Ferns N Petals is into a lot many verticals and all we can say is that we are growing at a fast pace. With such a strong foothold in the market, the opportunities to learn and grow are boundless.
In our Corporate Office which is located in Delhi, we have the broad functions of marketing and operations that we handle here.
You should not join us if you are not a go getter and have a lethargic attitude towards work. We need people who are dynamic in their outlook, progressive in their thoughts and are not afraid to learn, unlearn and relearn. We need you to join us in case you are in sync with our vision and mission and can take the company forward while stabilizing your career. We assure you that the learning curve is only going to scale up in case you choose to work with us
Now don’t get us wrong that we are only about work, targets and numbers. We know the importance of unwinding and chilling out too. And that is the reason there are a number of parties, celebrations, off sites, team outings, birthdays, farewells etc. that keep on happening every year.
Life at FNP- A Short Glimpse Inside
We, at FNP believe in going by Adam Smith's theory which says, 'The best results come from everyone in the group doing what is best for himself'. We do best for ourselves, which makes us the 1st best version of ourselves, thereby making Ferns N Petals the best family on the whole.
Business is vital for us but we also understand the fact that 'all work and no play makes Jack a dull boy' and hence, we are always up for some fun. We are a vibrant and enthusiastic team who works hard and parties harder (But responsibly). There's always something exciting happening on our campus. The high energy environment encourages you to get out and keep going. You will never find a dull moment here!
