Privacy Policy

Note: This Privacy Policy forms an integral part of the Terms of Use and other policies, disclaimers etc. available on the Website of FNP and shall be read in conjunction.

FNP E Retail Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at Khasra No. 584-585-586 G/F, Gadaipur, New Delhi-110030 (hereinafter referred to as “Company”/“we”/ “us”/“our”/“FNP”) is committed towards protecting personally identifiable information including sensitive personal data (“Personal Information”) as would be collected by the Company from you in the course of your access to and use of the Company’s website ( (referred to as the “Website”).

FNP endeavours to collect, process and treat the Personal Information of its users in compliance with the provisions of the Information Technology Act, 2000 (“IT Act”), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the other applicable laws as amended from time to time (collectively referred to as “Data Protection Laws”).

This Privacy Policy represents the sole, authorized statement of FNP’s practices with respect to the collection of Personal Information through the Website and the manner of use of such information by FNP.


Please read this Privacy Policy carefully before proceeding, as by using the Website and providing your Personal Information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

If you do not agree with the provisions of this Privacy Policy, then please do not access the Website.

Note: Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.


This Privacy Policy describes the information that FNP, as part of its normal operations, collects from you, stores, uses and protects. The purpose of this Privacy Policy is to outline and help you understand various guidelines and procedures that are consistently followed by FNP when collecting, storing, utilizing, disclosing or otherwise dealing with any Personal Information. By using the Website, you agree to be legally bound by this Privacy Policy, which shall take effect immediately on your first use of the Website.

Further, the Website may contain hyperlinks to websites operated by parties other than FNP which are developed by people over whom FNP exercises no control as well as the Website may contain social media plug-ins. This Privacy Policy does not apply to the practices of such third-party websites or social media websites. Such other third-party/social media websites may place their own cookies on your computer/electronic device, collect data or solicit Personal Information. FNP is accordingly not responsible for the privacy practices or the content of such websites.


FNP primarily collects and stores the Personal Information, as would be provided by you in the course of accessing and using the services provided by FNP through the Website. With regard to accessing and using the services provided by the Company on the Website, FNP would generally process your name, phone number, e-mail address, age, date of birth, account information like username, password and device information like preferences, time zone, location data, etc. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier.

Additionally, in the course of your visit to the Website and the Company selling the products to you through the Website, may collect certain anonymous information from sources such as server log files, cookies and pixel tags. FNP may collect information concerning your access to and purchase of the products provided through the Website such as what buttons/options you click on, device you use to access the Website, device’s unique identifying number, operating system, device language, device region, device time zone, mobile network information, etc.


When any Personal Information is provided by you to the Company in the course of your access to the Website for purchase of the products available on the Website and for taking steps at your request prior to entering into a contract and/or for performance of a contract, the Personal Information provided by you shall be used by the Company for the purposes of facilitating your request/order for purchase of the products including managing our licenses, registrations, subscriptions, user access, capacity, billing/payments, support, purchases, etc.

The Personal Information may also be used for the purposes of providing customer support and process, evaluate and respond to requests and inquiries. The Personal Information provided by you to the Company is further used to comply with legal obligations to which we are subject, such as keeping records for tax, employment, or providing information to a public body or law enforcement or government agencies in accordance with applicable laws.

Please note that while you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

In the event another company acquires all or substantially all of the assets of the Company’s business through a consolidation, merger, asset purchase or other transaction, the Company reserves the right to transfer all data (including any Personal Information) that is in its possession or under its control to such acquiring party and thereafter the privacy policy of such acquiring party shall govern all such data and any Personal Information that is transferred to the acquiring party.


We may occasionally send you information on products, services, special deals, and promotions and our press release(s)/newsletter(s). We respect your privacy and you can contact us at if you subsequently wish to be removed from this mailing list.

Apart from above the Company may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if Company’s service is temporarily suspended for maintenance, the Company might send you an email intimating you the same.


Company takes all reasonable steps to comply with the applicable laws to ensure that the Personal Information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful destruction, loss or modification and against unauthorized disclosure or access, the Company has implemented robust security practices and standards to guard your information. We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you use the Website or create an account on the Website and any Personal Information you provide us online is securely encrypted. We will use technical and organisational measures to safeguard your Personal Information and we ensure that your Personal Information is saved on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Personal Information, please let us know immediately by contacting our Grievance Officer, details of which are provided hereinbelow.

The security of your Personal Information is important to us. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.

While the Company strives to protect your Personal Information at all times, the Company cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your username and password for your account and to your computer/electronic device. Be sure to sign off from your account on the Website in case you access your account from a shared computer/electronic device.

Company would also like to caution its users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an e-mail misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from the Company, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.

The Company does not sell, rent, loan, trade, lease or license any Personal Information collected from or provided by you.


We may share your Personal Information with the following:

our affiliates and group companies like Ferns N Petals Private Limited and other entities with the object to execute your orders;

our employees, vendors, agents and professional advisors working on our behalf for the purposes described in this policy; and

service-providers who assist in protecting and securing our systems and provide services to us which require the processing of Personal Information, such as to host your information or to process your information for data profiling and user analysis.

We usually do not share other Personal Information collected from the Website with other third parties. However, this may happen if:

You request or authorize us to do so;

We need to comply with applicable law or respond to valid legal process; or

We need to operate and maintain the security of this website, including to prevent or stop an attack on our computer systems or networks.

In addition to the above, we may share your Personal Information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our services.


For information collected through the Website, users can send an e-mail or letter to the Grievance Officer to:

access Personal Information that the Website has collected from the user through your access to and purchase of the products through the Website;

correct any factual errors in such Personal Information; or

withdraw your consent allowing the Company to use your Personal Information.

To protect the privacy and security of our users, the Company will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by the Company.


The Company retains your Personal Information for as long as necessary to provide the access to and use of the Website, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. As these needs can vary for different data types and purposes, actual retention periods can vary significantly.

After expiration of the retention period, your Personal Information will be deleted. If we are unable to completely delete the Personal Information from our systems, we will ensure that there are appropriate measures in place to secure the information and protect it from further use.


You have the following rights provided under General Data Protection Regulation at any point the Company is in possession of or processing your Personal Information, and if you are in the European Union/European Economic Area. To exercise any of the following rights, please contact us as at

a. Right to Access Information

You have the right to have a copy of the Personal Information we hold on you upon request. Please get in touch with us if you want to verify if the Company is processing your Personal Information or if you want access to any Personal Information the Company may have about you.

b. Right of Correction

You have the right to update any erroneous or incomplete information we may possess about you.

c. Right to be forgotten

The company endeavours to only process and record your Personal Information for as long as it is necessary. You have the right to ask us to remove the Personal Information we have about you from our servers. We may still be able to process your Personal Information lawfully in some situations for legal purposes. See the part of this privacy policy titled "Retention of Personal Information" for further details on retention periods.

d.Right to Restriction of Processing

You have the right to limit how your data is processed. Please get in touch with us to discuss your rights, if you think the Personal Information, we have on you is erroneous. You have the right to request us to limit the processing of your Personal Information in specific situations.

e.Right of Portability

You have the right to request us to transmit your Personal information which we hold about you to another company/organization, if it technically feasible for the Company. By enabling you to download your Personal Information, the Company ensures you can take it with you. To discuss your rights in order to do this, please contact us at

f.Right to Object

You have the option to object to certain specific kinds of processing mechanism of data, such as direct marketing. Please get in touch with us if you want further details or want to avail this right. Please inform us if this refers to an automatic decision performed on you (i.e., without human participation), and we will examine your request.

g. Right to Object to Automated Processing, including profiling

You have the right to be exempt from any potential legal repercussions of automated processing or profiling. Please get in touch with us if you want further details or want to use this right.

h. Right to Withdraw Consent

You have the right to revoke your permission at any time if we are relying on it to process your Personal Information by contacting with us at

i. Right to opt out of Marketing Messages

You have the option to opt out at any time if you no longer wish to receive marketing communications from the Company. You may also opt out at any time if you have agreed to get material that is tailored to you based on how and where you use our services.

Please be aware that while we update our data, you could continue to get marketing communications for a short while after opting out.

j. Right to object to Cookies

Most web browsers are configured by default to allow cookies. You may often opt to set your browser to delete or reject browser cookies. Please note that the availability and functioning of the services may be impacted if you decide to delete or reject necessary cookies.

k. Right to Review

If the Company rejects your request made in accordance with your right of access, we will let you know why. As stated below, you have the right to file a complaint.

l. Right to Lodge Complaints

You have the right to file a complaint at any time with your local supervisory authority and the data protection representatives of the Company over our privacy practises as a data controller. However, we would welcome the chance to resolve any issues before notifying your local supervisory authority, and our Grievance Officer may be reached by contacting us as details mentioned hereinbelow.


California residents shall be able to exercise certain privacy rights relating to their Personal Information under California Consumer Privacy Act, 2018 (“CCPA”) with effect from January 1, 2020 and California Privacy Rights Act, 2020 (“CPRA”) with effect from January 1, 2023 . If you are a resident of California, the rights that apply to you are outlined hereinbelow.

a. Right to Information Regarding the Collection, Use, and Sale of Personal Information

The categories of Personal Information we collect, the methods by which we gather and utilise such information, and the methods by which we disclose your Personal Information are all generally defined in this Privacy Policy. In addition to the rights outlined above, as a resident of California, you have the right to inquire more about the following matters for the previous 12 months, pertaining to:

The general and detailed pieces of your Personal Information available with us;

The sources from which we procured your Personal Information;

The reasons why we have acquired your Personal Information;

The categories of third parties to whom we share your Personal Information with; or

The categories of Personal Information we have shared with third parties about you.

You can contact our Grievance Officer (details of our Grievance Officer is provided below) or at to seek the aforementioned information. Upon receiving your request, we will need to verify your identity to address your concern.

b. Right to Deletion of Data

You have the right to ask us to delete any Personal Information that we possess about you. Upon receiving your request, we will intimate you if your data can be deleted and we shall instruct all third parties with whom we have shared your Personal Information with to delete the same. We may not be able to erase your Personal Information or direct our third parties to do so in certain situations. Examples of these situations include, but are not limited to, the following:

If we need to retain your Personal Information in order to provide you our products or services, to complete a transaction or fulfil the requirements of a contract between us, or fulfil the requirements of a warranty on any goods purchased from us, or to facilitate a product recall;

In order to identify security issues; defend against malicious, misleading, duplicitous, or illegitimate behaviour; or to bring legal action against those responsible;

In order to find and fix faults that interfere with the functionality as intended;

To ensure that it does impede exercise or the right to exercise free speech of another customer;

If storage of the data is required by the law; or

The storage of your Personal Information is essential for internal and lawful purposes.

c. Right to Opt-Out of the Sale/Sharing of Personal Information

There is no need to submit any request to the company pursuant to opting-out of the sale of your Personal Information as we do not indulge in selling of your Personal Information to third parties. If you wish to opt-out of sharing of your Personal Information with third parties please feel free to reach us at

d. Right to Exercise your Privacy Rights without any Discrimination

The Company shall not discriminate against you, if you wish to exercise any of your rights provided under CCPA and CPRA, including but not limited to: (1) refusal to provide goods and services to you; (2) levying of differential pricing for our goods and services; or (3) providing you with goods or services of different level or quality.

e. Right to use an Authorized Agent

To exercise the rights mentioned above, you may employ an authorised agent to tender requests on your behalf. Please mention whether you are an authorised agent when contacting us to exercise any of rights under CCPA or CPRA. If so, we will provide you guidance on how to verify and handle your request.

f. Right to Correction

If you wish to amend any or correct any Personal Information stored with us, please feel free to contact us at

g. Right to Data Portability

You may send in your request to transmit your Personal Information to another organisation. We will intimate you regarding the status of such request after considering the technical feasibility of such transmission for the Company.

h. Right to Access Information about Automated Decision Making

You may request the Company to share information about automated decision-making processes linked with your Personal Information.

i. Right to Opt-Out of Automated Decision-Making Technology

You may send in a request to the Company to opt-out of the use of automated decision-making technology.


To personalise your shopping experience, the Company uses cookies on the Website. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Company may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website.

Company also automatically receives and records information on the Company’s web server logs from user’s device including the Internet Protocol (IP) address. Company records IP addresses for anonymous statistical purposes, administration of this Website and associated servers, and to improve the Company’s services. The Company may also collect information from optional online surveys on the Website and/or third party sites which may include demographic information (like gender, age, income) as well as product and service preferences of users.


We do not use clear gifs (i.e., Web Beacons/Web Bugs) in our HTML-based emails. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users and to let companies know which emails recipients have opened, allowing them to gauge the effectiveness of certain communications and the effectiveness of their on-line marketing campaigns. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.


Our Website links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices or the content of those linked websites.


We use third party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to our Website and other websites in order to provide advertisements about goods and services of interest to you.


Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect any Personal Information from children under the age of 18 years. If you have shared any Personal Information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.


Company reserves the right to effect revisions/modifications to this Privacy Policy, and any of its other policies or procedures concerning the treatment of information collected through the Website, without prior notice. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Website. Access/use of the Website following the posting of such revised Privacy Policy would be deemed to constitute your acceptance of such revised Privacy Policy, then in effect.


For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about breach of privacy, you may please contact the following official of the Company:

Name: Mr. Rahul Mamgain

Address: FNP Estate, Ashram Marg, Mandi Road, Gadaipur, New


Email Address:

Contact number: +91 9212422000 / +91 9755248248