Your order is valuable to us. We would like you to understand & appreciate how much we care for your orders. Please go through the disclaimers & stay informed.
Ferns N Petals - Flowers Anywhere, Any Time
The Ferns N Petals Guarantee
At Ferns N Petals we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us.
Our network of florists uses only the freshest flowers available for their hand-made bouquets to ensure that you can send flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders.
What should I know about my order?
Order Changes and Cancellations
Ferns N Petals is unable to cancel or change orders already in process at the florist, en route or delivered. Same-day orders are processed immediately and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call +91 92124 22000. For other changes, email customer service.
Changes in the order can be entertained only 24 working hours prior to the date of delivery in the Domestic Express deliveries unless confirmed by our Customer Service team on email. For courier orders, its 4 working days.
Change requests will be entertained for any international order only 48 working hours prior to the delivery date unless confirmed by our Customer Service team on email.
We are unable to cancel any order unless informed 24 hours (domestic hand delivery) / 48 hours (international) prior to the delivery date
Problems with an Order
At Ferns N Petals, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.
Please note; we are unable to entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery
Shipping & Delivery Policy
Every Ferns N Petals gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.
Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 5 pm, Monday - Sunday, IST. Orders received after that time may be delivered the following day. Proof of delivery will be provided in case of any dispute in delivery
Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.
Before major holidays, we recommend that you place your orders at least 2 days in advance. Express delivery products may not be delivered along with courier products
Ferns N Petals, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in instalments, which shall not relieve you from your obligation to accept and pay for remaining deliveries. Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient's address.
FNP is not responsible for:
1. Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.
2. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
3. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
4. Product quality problems caused by improper handling by the recipient.
A) Delivery to Hospitals Policy
The florists in our Ferns N Petals network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.
Ferns N Petals will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
B) Delivery to Hotels Policy
The florists in our Ferns N Petals network are experienced at making deliveries to hotels however please be aware to make the following information available
a. Hotel Name
1. Full address of the hotel.
2. Room No.
3. Telephone number of the hotel.
4. Name of Tour Company, if applicable.
b. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
C) Delivery to Wedding Halls/ Marriages Policy
For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.
D) Recipient Not Home Policy
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighbourhood florist attempts a delivery, they will either:
1.Call the recipient to schedule an appropriate delivery time.
2.Leave a note on the recipients door asking them to contact the florist to schedule a delivery time.
3.Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
4.Leave the gift bouquet with a neighbor and place a message on the recipients door with this information
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We however reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.
Ferns N Petals uses the Industry's leading security technology to ensure that your order will be safe and secure.
For your convenience, Ferns N Petals accepts Visa, MasterCard, Diners Club, American Express and PayPal.
We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us at +91 92124 22000
24 x 7 Support
Shortly after you place an order, youll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us. To show our appreciation, youll receive a confirmation e-mail from us when your gift has been received.
What you should know about Fresh Flower/ Same Day deliveries (Express Delivery)
Time of Delivery
Ferns N Petals is unable to commit any fixed time for delivery as mentioned in Special Instructions or otherwise
All deliveries will be made between 9 am to 7 pm on the given date.
Same Day Delivery
Order received till 2pm will be delivered till 7pm and order received till 5pm will be delivered till 9pm.
The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
Service Level Agreements
- The product will be delivered only in the cities mentioned in the List of Serviceable Cities
- The delivery might be scheduled through a Non-FNP outlet in event of some urgency or non-availability of particular product/FNP Outlet in delivery location
- Ferns N Petals will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
1. Wrong shipping/delivery address.
2. Recipient not available.
3. Premises locked
4. Wrong landline/Mobile number or Extension number which may render us unable to reach the recipient for the delivery
5. Recipient refusing to accept the delivery
6. Delivered the product at the Gate/ Reception/ Neighbor
We try our best to make sure your gifts are delivered however, we will not be liable for the cases mentioned above
- Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered
- We do not deliver on National Holidays and emergencies
- The image displayed on the site in indicative in nature. Actual product may vary in shape or design as per the availability. Please read our substitution policy for more details
- In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date
- In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers
- Delivery of alcohol/wine is subject to local laws
- Any preferences indicated in the cc avenue payment page will not be entertained
- We do use non-FNP outlets to service your deliveries in some rare cases.
Delivery of Branded Items
- For non-perishable commodities, respective brand owners will be responsible for the quality of product.
- Delivery of certain branded items may not be possible/delayed under certain uncontrollable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. In such cases a written communication will be sent to the customer on email for a confirmation for the same. However, if there is no response from the customer within 24 hrs., it shall be assumed that she/he has agreed to the delivery of the alternate product
- Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at firstname.lastname@example.org
What you must know about Mid-night deliveries
Mid night delivery is a privilege we extend to our customers at a cost. The delivery will be made between 11.30 pm to 12.30 am on mentioned/requested delivery date. We deliver on Sundays also however, all disclaimers mentioned above are also applicable for mid-night deliveries
We currently offer this service only in INDIA.
While placing an order for a midnight delivery on the website, the date that should be chosen should be the one before the occasion date.
1.The above product will be delivered only in the cities mentioned in the serviceable city list
2 We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
a. Delivery not done due to wrong address.
b. Recipient not available.
c. Premises locked.
d. Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
e . Recipient refused the products.
f. Delivered the product at the Gate/ Reception/ Neighbor.
3. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered
4.In order to check the status of an order, customer can use "Track Your Order " option from the website or call the customer support number.
5.If the order is supposed to surprise the recipient and the receiver should not be called before the delivery, the customer needs to call the customer service to specify the same in advance.
6.Giving the landmark for a midnight delivery is a must to facilitate the delivery boy to locate the address.
7.In case of non availability of the ordered products, we will first try contacting the customer to inform of the same and offer alternate suggestions. In a failed attempt to get through the sender, we reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value.
8.No Alcohol orders can be taken for Gujarat.
Delivery of Other Items:
FNP will make every effort to complete orders involving alcohol as requested. Due to restrictions based on age, religion, country or state laws and country or state regulations, the alcohol portion of an order may not be allowed to be delivered. In such cases, we will try our best to contact you before delivery. However, we will replace the alcohol with equal value of flowers or gift items, whether or not we have managed to contact you regarding the substitution.
FNP will make every effort to complete each order as requested and we do not always guarantee the inclusion of the items shown in our images. Images shown on FNP websites are for reference only and food items vary regionally and are not always available. FNP will make reasonable substitutions when necessary
What you should know about Fixed Time Deliveries
All standard disclaimers mentioned above are also applicable for fixed time deliveries
1. This can not be offered for courier products
2. We cannot commit sharp/exact time for delivery.
3. Order will be delivered +15 or -15 mins as per selected time.
4. We required minimum 3 hours gap between the order placing time and delivery time
What you should know about Courier Deliveries
Domestic : All courier orders are carefully packed and dispatched from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your gift. Standard delivery and brand disclaimers apply.
International: All parcels are shipped from the warehouse of our partners. Once the parcels are shipped, you will receive a tracking code to help trace the order.
In the event the address provided is wrong, we regret to inform we will be unable to deliver our gifts. Courier partners sometimes have some delays due to holidays and strikes. We try our best to use the best services but some delays are unavoidable.
What you should know about Remote Deliveries
All the orders received by 2pm would be delivered on the same day.
Orders received after 2pn will be next day or as per the date of delivery selected at the time of placing the order
Deliveries are done all 7 days between 10am to 7pm.
The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.
No time commitment for the deliveries would be entertained.
Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.
Deliveries of limited flowers(roses, carnations) and products can be done in these cities
Please note, all standard disclaimers apply.
International Orders (More...)
We are happy to help you send flowers internationally. Please call us at +91 92124 22000 for assistance. View our International Flower Delivery information page for more details.
Please provide clear addresses, city, state, zip code and other details. Our processes are very strict and gifts to wrong addresses may not be delivered and you may charged for the same. In the event the gift has to be redelivered due to customers mistake, standard redelivery costs will be levied.
Providing the phone number of recipient may help us talk to the customer if delivery has to be arranged.
Due to time zone differences, please allow 24-48 hours for us to get back to you with order status.
Other Important Policies
All prices listed on the Sites are subject to change. In the event a product (including, but not limited to, flowers, plants, floral arrangements, fruits, sweets, and other gift products) is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right, prior to the acceptance of your order pursuant to our Order Acceptance Policy described below, to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Please note that the colors of items and products may depend on your monitor and may not be correctly displayed.
The availability of products and other items on each of the Sites may change at any time, without notice.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided.
For each product or service you order on any of the Sites, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order.
LOCAL PUBLIC HOLIDAYS
Please be aware that FNP cannot guarantee delivery on Public Holidays in the state or country of the delivery location. Please check the Public Holidays listing by the government of the recipient's country/city before placing your order.
Due to the large volume of orders that FNP will be delivering for Diwali, we cannot guarantee any timed deliveries. Cut off time for courier products will be 2 days & Cut off for hand delivery products will 1 day before Diwali. However, you can rest assured that your order will be delivered as soon as possible, but any orders placed after the cut off time may not be delivered until the first working day after the Diwali holidays.
The cut off time for guaranteed Valentine's Day delivery is the day before 14th of February. Due to the large volume of orders FNP will be delivering for Valentine's Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavor to have all orders delivered as soon as possible, but any orders placed after the cut off time may be delivered the next day of Valentine's Day.
The cut off time is the day before Mother's Day. Due to the large volume of orders that FNP will be delivering for Mother's Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavor to have all orders delivered as soon as possible, but any orders placed after the cut off time may may be delivered the next day of Mother's Day.